Front Desk Lead, Resident Services

Oakmont Senior Communities LLC; Sterling Heights (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Oakmont Senior Communities LLC in Sterling Heights, MI is seeking a Lead Receptionist to lead the Receptionist team and ensure superior customer service for residents, families, and visitors.

You will train staff, coordinate coverage, answer inquiries, perform clerical tasks, and maintain confidentiality. The role reports to the Executive Director and emphasizes reliability, communication, and teamwork. The position requires High School or GED and 1–2 years in a senior living receptionist role.

Qualifications

• High School Graduate or GED.
• 1-2 years experience in senior living receptionist role preferred.

Responsibilities

• Greet visitors and act as the first point of contact for residents, families and guests.
• Provide day-to-day guidance and support to the receptionist staff.
• Assist with training and onboarding of new receptionists and orientation to telephone systems and visitor procedures.
• Coordinate daily reception coverage and communicate staffing needs to the supervisor.
• Maintain confidentiality and handle administrative tasks such as mail, documents, and basic records.

Skills

Verbal and written communication

Interpersonal and customer service

Organizational skills

Time management

Analytical and problem solving

High-paced environment

Microsoft Office proficiency

Education

High School Graduate or GED

1-2 years in senior living receptionist role

Job description

Oakmont Senior Communities LLC in Sterling Heights, MI is seeking a Lead Receptionist to lead the Receptionist team and ensure superior customer service for residents, families, and visitors.

You will train staff, coordinate coverage, answer inquiries, perform clerical tasks, and maintain confidentiality. The role reports to the Executive Director and emphasizes reliability, communication, and teamwork. The position requires High School or GED and 1–2 years in a senior living receptionist role.