Front Desk Lead & Guest Services Coach

Aimbridge Hospitality; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Lead at Westward Look Grand Resort & Spa in Tucson. You will train new front desk agents, greet guests, and handle registrations, ensuring smooth check-in/out and high guest satisfaction.

In this role you’ll balance cash, coordinate with other departments, and maintain brand standards while delivering warm, efficient service to all guests during their stay.

Qualifications

• Experience leading front desk teams or training staff.
• Strong customer service focus and guest interaction.
• Ability to multi-task and solve problems quickly.

Responsibilities

• Lead front desk operations and train new agents.
• Greet guests, check-in/check-out, and register reservations.
• Provide high-quality service and resolve guest concerns.
• Maintain accurate cash handling and balance at shift end.
• Collaborate with hotel departments to ensure guest satisfaction.

Skills

Leadership experience

Customer service

Multi-tasking

Communication skills

Problem solving

Cash handling

Education

High School diploma or equivalent

Job description

Aimbridge Hospitality is seeking a Front Desk Lead at Westward Look Grand Resort & Spa in Tucson. You will train new front desk agents, greet guests, and handle registrations, ensuring smooth check-in/out and high guest satisfaction.

In this role you’ll balance cash, coordinate with other departments, and maintain brand standards while delivering warm, efficient service to all guests during their stay.