Front Desk Lead – Guest Experience & Team Coach

Atrium Hospitality; Rogers (AL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health coverage

Paid time off

Wellness programs

Tuition reimbursement

Brand discounts

DailyPay

Community impact

Job summary

Atrium Hospitality is seeking a Front Desk Agent at Rogers Embassy Suites in Rogers, AR. You will welcome guests, manage check-ins/outs, and ensure a warm, efficient lobby experience.

Great guest-service skills, hospitality or leadership experience, and the ability to use hotel systems are essential. This role requires physical stamina and a high school diploma, with growth, benefits, and discounts included.

Qualifications

• Customer service experience required.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent.
• Proficient with hotel systems and tech.
• Ability to lift up to 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheets and lobby readiness.

Skills

Customer service

Hospitality experience

Leadership

Tech skills

Physical stamina

Education

High school diploma

Tools

Hotel systems

Job description

Atrium Hospitality is seeking a Front Desk Agent at Rogers Embassy Suites in Rogers, AR. You will welcome guests, manage check-ins/outs, and ensure a warm, efficient lobby experience.

Great guest-service skills, hospitality or leadership experience, and the ability to use hotel systems are essential. This role requires physical stamina and a high school diploma, with growth, benefits, and discounts included.