Front Desk Lead: Guest Experience & Team Coach

Allen Courtyard - Atrium Hospitality; Allen (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health coverage

Paid time off

Brand discounts

DailyPay

Tuition reimbursement

Wellness programs

Job summary

Allen Courtyard by Atrium Hospitality is seeking a friendly front desk associate to manage guest check-ins/out, resolve issues, and maintain a welcoming lobby. You will train new team members and ensure smooth daily operations at the Allen, TX location.

Ideal candidates have customer service experience, hospitality or leadership familiarity, and the ability to use hotel systems confidently. Physical stamina to lift up to 50 lbs and stand for extended periods is required.

Qualifications

• Customer service experience required.
• Experience in hospitality or leadership preferred.
• High school diploma or equivalent.
• Tech-savvy with hotel systems.
• Able to lift 50 lbs and stand for long periods.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members—the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally.
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

Skills

Customer service

Leadership experience

Tech-savvy

Education

High school diploma

Tools

Hotel systems

Job description

Allen Courtyard by Atrium Hospitality is seeking a friendly front desk associate to manage guest check-ins/out, resolve issues, and maintain a welcoming lobby. You will train new team members and ensure smooth daily operations at the Allen, TX location.

Ideal candidates have customer service experience, hospitality or leadership familiarity, and the ability to use hotel systems confidently. Physical stamina to lift up to 50 lbs and stand for extended periods is required.