Evening Front Desk & Night Audit Associate

O'Reilly Hospitality Management Llc; Springfield (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

O’Reilly Hospitality Management, LLC is hiring an Evening Front Desk Agent for the Holiday Inn Express Springfield, MO. This part-time role involves warmly welcoming guests, handling check-in/check-out, and providing information on hotel amenities and local attractions.

The ideal candidate will possess strong customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced hotel environment, including potential Night Audit duties as needed.

Qualifications

• High school diploma or GED preferred.
• Experience in hotel, hospitality, customer service, or front desk is preferred but not required.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Warmly welcomes and promptly acknowledges guests in a friendly, professional, and genuine manner.
• Facilitates efficient and accurate guest check-in and check-out, including room assignment based on availability and guest preferences.
• Provides room keys and pertinent information to guests while maintaining guest privacy and security by never announcing room numbers aloud.
• Responds promptly and professionally to guest questions, requests, and inquiries.
• Resolves guest concerns and complaints with professionalism, empathy, and appropriate follow-through; escalates complex issues to management when necessary.
• Maintains accurate and current guest information and records within the hotel system.
• Processes guest payments, calculates and finalizes folios, provides change, and accurately posts room and market charges.
• Processes, confirms, modifies, and cancels guest reservations as needed.
• Provides information regarding hotel amenities, services, local attractions, dining, transportation, and entertainment.
• Assists guests with restaurant, transportation, entertainment, or other reservations as requested.

Job description

O’Reilly Hospitality Management, LLC is hiring an Evening Front Desk Agent for the Holiday Inn Express Springfield, MO. This part-time role involves warmly welcoming guests, handling check-in/check-out, and providing information on hotel amenities and local attractions.

The ideal candidate will possess strong customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced hotel environment, including potential Night Audit duties as needed.