Front Desk Lead

Crunch Fitness; San Clemente (CA); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Free Membership

Health benefits (FT)

Bonus/Commission opportunities

Job summary

Crunch Fitness is seeking a Front Desk Lead to drive membership sales, greet members, and run the front desk when management is not on site. You’ll be the face of the club and the heartbeat of the member experience.

You’ll lead tours, manage inquiries, and support the PT team while upholding Crunch culture and delivering exceptional service.

Qualifications

• MSR role mastery and leadership ability
• Strong communication and customer-facing skills
• Proven track record of driving sales and achieving goals

Responsibilities

• Lead the front desk operations and drive daily sales
• Manage the Engage platform (Daily Activity Report + log)
• Contact expiring memberships with renewal offers
• Promote PT sales, Kickoffs, and retail products
• Manage club website and social updates to boost engagement
• Review membership pricing for accuracy across systems

Skills

Leadership

Sales

Communication

Membership growth

Job description

Level Up Your Leadership Drive Sales Own the Front Desk Experience

Crunch Fitness is looking for a Front Desk Lead (FDL) - a high-energy, sales-driven, people-loving leader who keeps the club buzzing and the front desk running like a well-oiled machine. When management isn't on site, you're the one holding it down. You're the face of the club, the heartbeat of the member experience, and a key player in our membership and personal training sales team.

If you thrive in fast-paced environments, love helping people, and want to grow your fitness career, this is your next step.

What You'll Do

You're not just checking people in - you're leading the front desk, driving sales, and elevating the Crunch vibe.

You will:

• Be first-up for tours, phone inquiries, and VIP guest registrations
• Manage the Engage platform (Daily Activity Report + DLM call log)
• Contact expiring prepaid members with renewal offers
• Crush PT sales goals - selling PT, booking Kickoffs, and supporting the PT team
• Promote special events and retail products
• Manage club website + social media updates to drive engagement
• Review membership pricing daily for accuracy across ABC Ignite, Engage Pro, and Crunch.com

Leadership & Staff Development

You will:

• Assist with new membership sales training for MSRs
• Help set sales goals for the MSR team
• Participate in MSR interviews
• Cover opening and closing shifts when needed
• Model professionalism, energy, and Crunch culture every shift

You're the go-to leader when the GM, AGM, or PTM isn't on deck.

Compensation

Base Rate: $18-$20/hr Monthly Bonus Opportunity: Up to $250, based on hitting:

• KO Goal
• Average Dues Goal
• Referral Goal
• Retail Goal
• NMR Goal

This role rewards hustle, consistency, and leadership.

Schedule

FDLs work 5 shifts per week, typically: Sunday through Thursday

This role is perfect for someone who wants steady hours, leadership responsibility, and career growth.

Who You Are

• A master of the MSR role
• A natural leader with strong communication skills
• A team player who loves helping others grow
• Someone who thrives in a fast-paced, member-focused environment

If you love connecting with people, hitting goals, and being the person everyone can count on - you'll shine here.

Why This Role Matters

The Front Desk Lead is the glue that holds the club together. You set the tone, drive the energy, support the team, and make sure every member feels the Crunch difference the moment they walk in.

This is your chance to learn, grow, and make an impact every single day.

Why should we choose you over the other qualified candidates? *

If you could describe your personality in only 3 words, what would they be? *

What is your availability to work each week? *

Referral code from a current employee If no code provided, add their name instead.

Crunch offers free membership and other gym perks at over 300 locations, career advancement opportunities, comprehensive benefits for eligible employees, as well as bonus and commission pay.

Free Membership

Employee Discounts and Bonus/Commission Opportunities

Paid Time Off and Holidays

Health Benefits for Full-Time Employees

"Crunch is known as your Crunch Family. I have been fully supported and encouraged to be the best I can. The Crunch philosophy describes it best, 'encourage, empower and entertain.'"