Front Desk Lead

Eye Surgery Associates; Newark (DE); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading eye care center in Newark, Delaware is seeking a Working Front Desk Lead. The role involves patient interaction, appointment management, and team support in a medical office environment. Candidates should possess strong communication skills and attention to detail, ensuring a positive experience for patients and supporting the office's operational needs.

Benefits

Comprehensive medical, dental, and optical coverage

401K and short term disability

Company paid life insurance

Paid holidays and generous paid time off

Team-oriented working environment

Clear career ladder opportunities

Qualifications

• At least one year in a medical office setting.
• Previous medical front desk experience preferred.
• Ability to type or write legibly in a dimly lit setting.

Responsibilities

• Greet patients and perform check-in responsibilities.
• Verify accuracy of patient's personal and insurance information.
• Assist in leading the PSR team in both process and hospitality.

Skills

Communication

Interpersonal Skills

Organization

Attention to Detail

Computer Skills

Job description

Overview

Working Front Desk Lead Needed to Join Our Team in Newark, Delaware.

Delaware Eye Care Centerhas been providing superior comprehensive eye care services to the communities of Delaware for over 30 years.This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

Responsibilities

• Greet patients and perform check in responsibilities
• Verify accurate and consistent documentation of patient's personal and insurance information
• Call patients to reschedule appointments
• Check out patients and schedule follow up appointments
• Secure insurance authorizations
• Help answer any questions thatpatients have
• Ensure the patient lobby and clinical working area is neat and clean.
• Assist in leading the PSR team in both process and hospitality

Qualifications

Qualifications:

• Possess at least one year of experience in a medical office setting.
• Previous medical front desk experience preferred.
• Experience as a front desk receptionist preferred, but not required.
• Possess strong communication and interpersonal skills.
• Be a well-organized, team player with great attention to detail.
• Demonstrate superior computer skills.
• Highly energetic with a positive attitude.
• Must be willing to travel to other offices occasionally to meet the demands of business.
• Must be able to walk and stand for eight hours.
• Must be able to type or write legibly in a dimly lit setting.

In Turn, We Will Provide:

• Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability.
• Company paid life insurance.
• Paid holidays and generous paid time off.
• Paid parking where applicable.
• Team-oriented working environment where you are heard and respected.
• Clear career ladder opportunities.