Front Desk Lead

Creative Dining; Holland (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Lead to join their team at a boutique hotel in Holland, Michigan. This role is pivotal in ensuring exceptional guest experiences through strong leadership and outstanding customer service. The ideal candidate will manage front desk operations, navigate reservation technology, and support guests with their needs. This position offers a dynamic work environment with opportunities for growth and development, making it an exciting opportunity for those passionate about hospitality. Join a team that values innovation and community-focused service!

Benefits

Daily Pay Options

Free Meals & Snacks

401K with Match

Health, Dental & Vision Insurance

Access to Sporting Events & Workout Facilities

Excellent Growth Opportunities

Performance Incentives

Accrued Paid Time Off

College Tuition Benefits

Qualifications

• Excelling in a leadership position with a focus on customer service.
• Ability to navigate POS systems and manage cash transactions.

Responsibilities

• Provide leadership and instruction to front desk operations.
• Act as concierge for hotel and conference guests.

Skills

Customer Service

Leadership

Organization

Multi-tasking

POS System Navigation

Tools

Reservation Technology

Standard Office Equipment

Job description

Creative Dining Services is seeking a full time Front Desk Leadfor the Haworth Hotel on the campus of Hope College, in Holland, Michigan. The Haworth Hotel, a 48 room boutique hotel, is located at the heart of Holland’s historic downtown district and Hope College’s lively campus, welcoming people worldwide for conferences, vacation stays, meetings and more.

The ideal candidate will pride themselves on excelling in a leadership position while providing great customer, organization, multi-tasking, and have a desire to provide our guests with an exceptional experience throughout their stay.

Core Responsibilities:

• Provide leadership and instruction; keep management apprised of overall operations
• Refer and provide information to higher level manager/supervisor regarding issues or concerns; and perform other duties as assigned
• Navigates POS system
• Counts cash and reconciles credit card payments
• Acts as concierge for all hotel and conference guests
• Answers phone to take registrations, cancellations, and provide general information
• Performs general administrative tasks

Benefits:

• Daily pay options
• Free Meals & snacks during your shift
• 401K w/ match
• Health, Dental & Vision insurance
• Access to sporting events & workout facilities
• Excellent growth opportunities & leadership development
• Performance incentives
• Accrued paid time off
• College tuition benefits for you, and your children

Physical Demands/Work Environment

The Front Desk Clerk position involves working in a hotel/office environment with responsibility to operate standard office equipment and reservation technology. May require extended working hours at times.

About Creative Dining Services
Creative Dining Services partners with college, universities, Fortune 100 companies, full-service senior living communities, conference centers and K-12 schools and camps to provide a different kind of hospitality and facility management services experience – one that’s fun, innovative, and focused on your community. Why? Because that’s how it should be.

Creative Dining Services is an Equal Opportunity Employer and Veteran-Friendly!