Front Desk Host

Santa Monica Proper; Santa Monica (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Santa Monica Proper is seeking a Front Desk Host who will serve as the first point of contact for guests, ensuring a smooth and welcoming experience. You will be responsible for check-ins, check-outs, and addressing guest inquiries efficiently while maintaining high service standards.

The ideal candidate will have strong communication skills and a high school diploma, along with previous customer service experience being a plus. Join our team and contribute to creating memorable stays for our guests in beautiful Santa Monica.

Qualifications

• Previous experience in customer service or hospitality is preferred.
• Ability to remain calm and professional under pressure.
• Ability to sit or stand for extended periods.

Responsibilities

• Provide a warm, welcoming check‑in experience for guests.
• Handle guest inquiries, requests, and complaints efficiently.
• Process reservations and cancellations accurately.

Skills

Strong communication skills

Exceptional interpersonal skills

Ability to multitask

Strong attention to detail

Education

High School Diploma or equivalent

Tools

Hotel reservation systems (InforHMS, Alice)

Job description

As a Front Desk Host, you will be the first point of contact for our guests and play a key role in providing exceptional customer service. Your main responsibility will be to ensure a smooth and welcoming guest experience from check‑in to check‑out. This role is critical in maintaining the hotel’s high standards of service, guest satisfaction, and smooth operations. You will work closely with the Front Desk team, Housekeeping, and other hotel departments to ensure that all guest needs are met efficiently and professionally.

Responsibilities

• Guest Service & Problem Resolution:
  • Greet guests upon arrival and provide a warm, welcoming check‑in experience.
  • Efficiently check in guests by verifying their reservation details, processing payments, and assigning rooms.
  • Handle guest check‑outs, ensuring all charges are accurately posted and that guests depart with a positive impression.
• Guest Service & Problem Resolution:
  • Respond promptly and professionally to guest inquiries, requests, and complaints.
  • Resolve any issues or concerns that guests may have during their stay, ensuring they are satisfied with the resolution.
  • Provide information on hotel services, local attractions, and dining options, and assist guests with special requests.
• Communication & Coordination:
  • Communicate effectively with other hotel departments (e.g., Housekeeping, Maintenance, Sales) to address guest needs and maintain seamless operations.
  • Handle incoming phone calls and direct them to the appropriate departments or assist with reservations.
  • Monitor the hotel’s email system and assist with online reservation inquiries.
• Administrative Duties:
  • Maintain accurate guest records and ensure all guest information is entered correctly into the system.
  • Process reservations and cancellations, ensuring that rooms are allocated efficiently.
  • Assist with preparing reports, inventory checks, and ensuring that front desk supplies are stocked.
• Security & Safety:
  • Ensure the safety and security of guests, team members, and hotel property at all times.
  • Adhere to all hotel policies and procedures related to emergency protocols, health, and safety guidelines.
• Work as part of a team with fellow Front Desk Hosts, Coordinators, Supervisors, and Managers to maintain high levels of guest satisfaction.

Education and Experience

• High School Diploma or equivalent required.
• Previous experience in customer service or hospitality is preferred, but not required.
• Experience with hotel reservation systems (e.g., InforHMS, Alice, or similar) is a plus.

Skills and Knowledge

• Strong communication skills, both written and verbal.
• Exceptional interpersonal skills with the ability to remain calm and professional under pressure.
• Ability to multitask and prioritize effectively in a fast‑paced environment.
• Strong attention to detail and organizational skills.

Physical Demands

• Ability to sit or stand for extended periods of time.
• Ability to occasionally lift or move up to 20 pounds.
• Frequent use of hands, fingers, and wrists for typing, handling check‑in materials, and operating the phone or computer systems.

Equal Opportunity Employer

Proper Hospitality is an equal‑opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state‑protected category. We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.