Front Desk Host

Floyds 99 Barbershop - Ellicott City; Ellicott City (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant barbershop as a Front Desk Host in Ellicott City! This role involves interacting with customers, scheduling appointments, and supporting retail operations. Enjoy competitive pay, an energetic atmosphere, and opportunities for growth in this detail-oriented customer service position.

Benefits

Bonus potential

Health benefits including medical, dental, and vision

Free monthly services and product discounts

Employee assistance program

Ongoing opportunity for growth

Fun and relaxed environment

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Experience in a fast-paced environment.
• Commitment to teamwork and helping others.

Responsibilities

• Answer phone calls, schedule appointments, and assist customers.
• Provide pricing information and upsell services or products.
• Maintain a positive retail environment and assist with cleaning.

Skills

Customer service experience

Collaboration skills

Organizational skills

Attention to detail

Job description

How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At Floyd's 99 Barbershop, we're hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host! Help keep the party going at our Ellicott City, MD barbershop.

YOUR BENEFITS

• Bonus potential
• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Free monthly services and product discounts
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

That's on top of your competitive pay of $16.00/hour. Join us and help make every day a great one!

WHAT WE'RE LOOKING FOR

Can you meet these qualifications?

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Are you able to work these hours?

We are available when our clients want us to be. Weekends and evening availability are of high value to us.

Is becoming a Front Desk Host right for you?

This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment!

APPLY TO BE OUR FRONT DESK HOST!

At Floyd's 99 Barbershop in Ellicott City, we're all about blending classic style with modern flair. We're right in the heart of one of the area's most charming spots-just minutes from the historic Ellicott City Main Street, where you'll find a mix of unique shops, cozy cafés, and cool local vibes. Whether you're behind the chair or in the front of the shop, you'll love the lively atmosphere, the freedom to get creative, and the chance to be part of something special. We're a team that takes pride in expert cuts, personalized service, and, of course, making every client feel at home. If you're looking for a fun, energetic spot with a real sense of community, Floyd's 99 Barbershop in Ellicott City is where you want to be!

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Come join the coolest shop in town - apply today with our short initial form!