Front Desk Host

Hyatt; Cleveland (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K options

Tuition assistance

Discounted room rates

Training and development opportunities

Job summary

A leading hotel chain is seeking individuals for the Front Desk & Guest Care position in Cleveland. The role requires efficient assistance to guests, maintenance of high hospitality standards, and handling guest concerns effectively. Ideal candidates should have experience with Opera systems and a passion for service, as well as the ability to communicate effectively across departments. This position offers competitive wages and is part of a supportive work culture that values employee development and respect.

Qualifications

• Experience with Opera or Opera Cloud is preferred.
• Previous hotel experience is an advantage.

Responsibilities

• Assist guests efficiently and courteously.
• Deal with guest concerns and issues promptly.
• Collect payments and handle cash as required.
• Maintain knowledge of the hotel brand and programs.
• Respond to incoming calls and assist lobby visitors.

Skills

Analytical

Tools

Opera or Opera Cloud

Job description

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Description

Front Desk & Guest Care
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Benefits (Full Time Associates Only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

• Opera or Opera Cloud Experience

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject (Preferred)
• Loyal: Shows firm and constant support to a cause (Preferred)
• Leader: Inspires teammates to follow them (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Preferred Self-Starter: Inspired to perform without outside help

Skills

• Analytical (Some Knowledge)

Experience

• Preferred Opera or Opera Cloud Experience
• Preferred Hotel Experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.