FRONT DESK - Fairfield Inn 29 Palms

ADP, Inc.; Twentynine Palms (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

ADP, Inc. is seeking a Guest Service Associate in Twentynine Palms, CA to provide courteous guest service, handle inquiries, and support daily hotel operations. The role emphasizes a hospitable attitude, accuracy in billing, and adherence to brand standards.

The ideal candidate will be multi-tasking, detail-oriented, and communicate effectively with guests and team members. Flexibility for varying schedules and holidays is required.

Qualifications

• Multi-task, detail-oriented, and service-centric.
• Strong communication with guests and coworkers.
• Proficient in using property management systems to post charges, compute bills and handle payments.
• Professional appearance and demeanor.

Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service in accordance with hotel standards.
• Execute selling strategies to enhance hotel revenue and adhere to mission, values, and culture.
• Communicate with guests and coworkers; relay information using log books.
• Assist with guest issues professionally while maintaining a hospitable attitude.
• Operate property management systems to post charges, compute bills, collect payments, and make changes.

Skills

Guest service

Communication

Multitasking

Attention to detail

Tools

PMS (Property Management System)

Job description

If you are an honest and trustworthy Guest Service Associate with 1 or more years of experience, responsible, and excellent attendance, this may be the opportunity for you!

Key Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures.
• Execute selling strategies to enhance hotel revenue. Understands and implements the mission statement, values, and culture at all times.

The ideal candidate will be:

• Multi-task, detail-oriented, and remain service-centric.
• Communicate with guests, and co-workers, receive and transmit mail, phone, and written messages and relay pertinent information using log books.
• Assist with guest issues with professionalism in maintaining a hospitable attitude.
• Computer literate to thoroughly operating property management systems: post charges, compute bills, collect payments, and make changes.

What are we looking for?

To fulfill this role successfully, you must possess the following:

• Well-groomed and professional appearance.
• Good listener.
• Emphatic and tolerant.
• Rational, prudent, and practical.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must stand for eight hours, bend, stretch, and reach.
• Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. Extended hours are sometimes required.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds