Front Desk & Guest Services Specialist

Lakehouse Senior Living, LLC; Menomonee Falls (WI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

LakeHouse Senior Living, LLC is seeking a friendly front desk receptionist to welcome residents, families, and visitors, answer phones, and relay messages accurately. You will support daily operations by routing calls, maintaining the reception area, and assisting with information requests in a compassionate environment.

Responsibilities include taking messages, coordinating appointments, compiling mail and notices for staff, and helping with light administrative tasks.

Qualifications

• High school diploma or GED preferred.
• 1–3 years of customer service experience and/or training.
• Must be flexible and able to work every other weekend.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Telephone etiquette

Scheduling

Education

HS Diploma or GED

Job description

LakeHouse Senior Living, LLC is seeking a friendly front desk receptionist to welcome residents, families, and visitors, answer phones, and relay messages accurately. You will support daily operations by routing calls, maintaining the reception area, and assisting with information requests in a compassionate environment.

Responsibilities include taking messages, coordinating appointments, compiling mail and notices for staff, and helping with light administrative tasks.