Front Desk Guest Services Specialist

Hampton Inn & Suites Avon; Avon (IN); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off

Paid Vacation (Full-Time)

401k with Employer Contribution (Full-

Medical, Dental, Vision (Full-Time)

Life Insurance (Full-Time)

Long-term/Short-term Disability (Full-

Hotel Room Discounts

Cross-training Opportunities

Incentives $

Employee Referral Program $

Merit Increase $

Job summary

MHG Hotels LLC seeks a friendly Hotel Desk Clerk to warmly welcome guests, handle check-ins/outs, verify IDs, and provide local information. The role emphasizes accuracy in billing and a helpful, professional presence on the front desk.

Responsibilities include responding to guest needs, maintaining confidentiality, and coordinating with other departments to ensure a smooth guest experience. Flexible shifts and full-time/part-time options offered.

Qualifications

• Professional demeanor and welcoming personality.
• Ability to engage with guests from diverse backgrounds.
• Strong communication and etiquette.
• Maintain confidentiality of guest information.

Responsibilities

• Organize, confirm, and process guest check-in/check-outs and verify guest identity.
• Respond to and resolve guest requests.
• Secure payments and verify billing accuracy.
• Provide guests with room info, directions, amenities, and local interests.
• Run daily reports and communicate with the next shift’s staff.
• Complete cashier and closing reports and balance the bank.
• Take wake-up calls and relay to the appropriate department.
• Maintain guest confidentiality and report issues to staff.

Skills

Professional demeanor

Warm personality

Engage with others

Attention to detail

Communication skills

Job description

MHG Hotels LLC seeks a friendly Hotel Desk Clerk to warmly welcome guests, handle check-ins/outs, verify IDs, and provide local information. The role emphasizes accuracy in billing and a helpful, professional presence on the front desk.

Responsibilities include responding to guest needs, maintaining confidentiality, and coordinating with other departments to ensure a smooth guest experience. Flexible shifts and full-time/part-time options offered.