Front Desk Guest Services Associate (Part-Time)

DelMonte Hotel Group; Providence (RI); On-site; USD 19,000 - 25,000; Part time

Job summary

DelMonte Hotel Group is seeking a Front Desk Clerk for an on-site role in Providence, RI. The position is part-time and focuses on delivering exceptional guest service at the front desk, including check-in/check-out, reservations, and information provisioning.

The ideal candidate will have strong communication, organizational, and multitasking abilities, with a friendly, professional demeanor and flexible scheduling capability to support peak periods.

Qualifications

• 1 to 3 months related experience; High school diploma or GED; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills.
• Exceptional customer service skills.
• Ability to multi-task in a fast-paced environment.
• Basic computer and administrative skills.
• Availability to work a flexible schedule.
• Maintain a valid Driver’s License from the state which you reside with no major violations.

Responsibilities

• Greet, register, and assign rooms to guests.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
• Perform laundry duties as needed (Fairfield Inn only).
• Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).

Skills

Customer service

Time management

Multi-tasking

Communication skills

Computer skills

Driver's license

Flexible schedule

Education

High school diploma or GED

Job description

DelMonte Hotel Group is seeking a Front Desk Clerk for an on-site role in Providence, RI. The position is part-time and focuses on delivering exceptional guest service at the front desk, including check-in/check-out, reservations, and information provisioning.

The ideal candidate will have strong communication, organizational, and multitasking abilities, with a friendly, professional demeanor and flexible scheduling capability to support peak periods.