Front Desk Associate

Red Roof; Johnstown (Cambria County); On-site; USD 24,000 - 30,000; Full time

Job summary

Red Roof is seeking a friendly front desk associate to deliver outstanding guest service from arrival to departure. You will manage check-ins, check-outs, and reservations while coordinating with housekeeping and maintenance to ensure a seamless stay.

The role emphasizes clear communication, problem-solving, and maintaining a welcoming lobby. You will assist guests, handle inquiries, and support daily operations in a fast-paced hospitality environment.

Qualifications

• Customer service skills to welcome guests and resolve issues.
• Strong communication with guests and team members.
• Ability to manage reservations and front desk operations efficiently.

Responsibilities

• Welcome guests with a friendly and professional attitude, providing exceptional customer service from check-in through check-out.
• Process guest check-ins, check-outs, reservations, room assignments, and payments using the hotel's property management system.
• Assist guests throughout their stay by promptly resolving concerns, answering questions, and coordinating with housekeeping and maintenance to ensure a comfortable experience.
• Handle phone calls, reservation inquiries, and walk-in guests while maintaining excellent communication and customer service.
• Maintain a clean, organized, and welcoming front lobby by sweeping, mopping, and ensuring public areas are presentable.
• Clean and restock the breakfast area before, during, and after service to maintain cleanliness and guest satisfaction.
• Perform laundry duties, including washing, drying, folding, and organizing linens and towels to support daily hotel operations.
• Monitor hotel facilities and report maintenance or safety issues to management in a timely manner.
• Communicate effectively with guests from diverse backgrounds, creating a welcoming atmosphere through friendly conversations and professional service.
• Remain calm, patient, and solution-oriented while handling guest complaints, busy check-in periods, and unexpected situations in a fast-paced hospitality environment.
• Support daily hotel operations by assisting teammates with various housekeeping and front desk tasks as needed to ensure smooth hotel operations.

Skills

Customer service

Front desk operations

Reservation handling

Communication

Problem solving

Team collaboration

Tools

Property management system

Job description

• Welcome guests with a friendly and professional attitude, providing exceptional customer service from check-in through check-out.
• Process guest check-ins, check-outs, reservations, room assignments, and payments using the hotel's property management system.
• Assist guests throughout their stay by promptly resolving concerns, answering questions, and coordinating with housekeeping and maintenance to ensure a comfortable experience.
• Handle phone calls, reservation inquiries, and walk-in guests while maintaining excellent communication and customer service.
• Maintain a clean, organized, and welcoming front lobby by sweeping, mopping, and ensuring public areas are presentable.
• Clean and restock the breakfast area before, during, and after service to maintain cleanliness and guest satisfaction.
• Perform laundry duties, including washing, drying, folding, and organizing linens and towels to support daily hotel operations.
• Monitor hotel facilities and report maintenance or safety issues to management in a timely manner.
• Communicate effectively with guests from diverse backgrounds, creating a welcoming atmosphere through friendly conversations and professional service.
• Remain calm, patient, and solution-oriented while handling guest complaints, busy check-in periods, and unexpected situations in a fast-paced hospitality environment.
• Support daily hotel operations by assisting teammates with various housekeeping and front desk tasks as needed to ensure smooth hotel operations.