Front Desk & Guest Services Agent

crestline-external; Canton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a welcoming and detail-oriented Front Desk Agent for the Doubletree Canton by Hilton. This role, available in both full-time and part-time capacities, focuses on assisting guests with check-in and check-out, addressing their inquiries, and ensuring guest satisfaction.

The ideal candidate will possess strong communication skills and basic computer knowledge, with previous hotel experience preferred. Join us in a high-growth, visionary environment where team culture is prioritized.

Qualifications

• Must have at least one year of experience in a hotel as a Front Desk Agent.
• High School diploma or GED is required.
• Basic computer skills are necessary.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints, ensuring satisfaction.
• Maintain positive guest relations and provide information.

Skills

Guest relations

Communication skills

Problem-solving

Basic computer skills

Education

High School Graduate or General Education Degree (GED)

One year of experience in a similar position in a hotel

Job description

Crestline Hotels & Resorts is seeking a welcoming and detail-oriented Front Desk Agent for the Doubletree Canton by Hilton. This role, available in both full-time and part-time capacities, focuses on assisting guests with check-in and check-out, addressing their inquiries, and ensuring guest satisfaction.

The ideal candidate will possess strong communication skills and basic computer knowledge, with previous hotel experience preferred. Join us in a high-growth, visionary environment where team culture is prioritized.