Front Desk Agent

crestline-external; Canton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a welcoming and detail-oriented Front Desk Agent for the Doubletree Canton by Hilton. This role, available in both full-time and part-time capacities, focuses on assisting guests with check-in and check-out, addressing their inquiries, and ensuring guest satisfaction.

The ideal candidate will possess strong communication skills and basic computer knowledge, with previous hotel experience preferred. Join us in a high-growth, visionary environment where team culture is prioritized.

Qualifications

• Must have at least one year of experience in a hotel as a Front Desk Agent.
• High School diploma or GED is required.
• Basic computer skills are necessary.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints, ensuring satisfaction.
• Maintain positive guest relations and provide information.

Skills

Guest relations

Communication skills

Problem-solving

Basic computer skills

Education

High School Graduate or General Education Degree (GED)

One year of experience in a similar position in a hotel

Job description

As a wholly owned subsidiary of the Hall of Fame Resort & Entertainment Company the Doubletree Canton by Hilton is already a high performing and extremely important asset within the company. If you are looking to be part of a high growth, visionary environment with a focus on team building and culture then we would love to connect.

The Doubletree Canton is seeking out a welcoming and detail oriented Front Desk Agent. Full-time and Part-time openings available.

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in‑house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid‑outs, correction vouchers, miscellaneous charges.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.