Front Desk Guest Service Rep — Flexible Hours & Perks

Parable Hospitality; California; On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

401(k)

Vacation & Sick Leave

Team Member Travel Program: Hotel &amp

Hilton Team Member Rates

Team events & volunteering

Job summary

The Wayfarer DTLA, a Tapestry Collection by Hilton, is seeking a Guest Service Representative to warmly welcome guests, handle check-ins/outs, and maintain smooth front desk operations with accuracy and hospitality.

You will assist guests with reservations, offer local recommendations, and collaborate with hotel teams to ensure a memorable stay. Weekend/evening shifts may be required.

Qualifications

• 1+ year of customer service or related experience preferred.
• Previous hotel front desk experience is a plus, but not required
• Genuine passion for creating memorable guest experiences
• Strong verbal and written communication skills
• Friendly, professional, and confident when interacting with guests
• Strong attention to detail and accuracy
• Ability to prioritize, stay organized, and make good judgments in a fast-paced environment
• Comfortable handling cash, credit transactions, and basic accounting procedures
• Basic computer, typing, and cash register skills
• Dependable and willing to support the team wherever needed
• Ability to stand for extended periods and frequently walk, bend, stoop, reach, lift, and carry up to 20 lbs.
• Ability to work a flexible schedule, including weekends, evenings, and holidays

Responsibilities

• Welcome arriving guests and provide a friendly, efficient check-in experience
• Process guest departures, close accounts, and ensure charges are accurate
• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area
• Accept and manage reservations by phone and in person, accurately communicating rates, availability, and hotel information
• Use suggestive selling techniques to create value and identify opportunities to enhance the guest experience
• Stay informed about hotel amenities, in-house activities, and local events so you can confidently assist guests
• Answer incoming calls, assist with outgoing calls, and manage wake-up call requests
• Receive, sort, and distribute guest mail, messages, and other communications
• Maintain accurate front desk logs and communication tools to keep the team informed
• Communicate effectively with guests and fellow team members across departments
• Assist other hotel teams as needed to support the overall guest experience
• Maintain a professional, positive, and courteous presence throughout every guest interaction

Skills

Customer service

Front desk experience

Communication skills

Attention to detail

Cash handling

Cash register skills

Typing

Job description

The Wayfarer DTLA, a Tapestry Collection by Hilton, is seeking a Guest Service Representative to warmly welcome guests, handle check-ins/outs, and maintain smooth front desk operations with accuracy and hospitality.

You will assist guests with reservations, offer local recommendations, and collaborate with hotel teams to ensure a memorable stay. Weekend/evening shifts may be required.