Front Desk / Guest Service Agent - Full Time

Pyramid Global Hospitality; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Pyramid Global Hospitality is looking for a Front Desk / Guest Service Agent who will create a positive first impression and manage guest interactions effectively. Join a team that values inclusivity and offers great benefits including competitive pay, training, and growth opportunities.

Benefits

Comprehensive health insurance

Paid time off

Travel perks

401K plan

Ongoing training and development

Qualifications

• Friendly and professional demeanor.
• Strong organizational skills.
• Previous experience in hospitality a plus.

Responsibilities

• Greet and welcome guests upon arrival.
• Handle check-ins and check-outs efficiently.
• Manage reservations and address complaints.

Skills

Communication

Organization

Customer Service

Multitasking

Tools

Hotel Management Software

Microsoft Office

Job description

Front Desk / Guest Service Agent - Full Time

Join to apply for the Front Desk / Guest Service Agent - Full Time role at Pyramid Global Hospitality

Front Desk / Guest Service Agent - Full Time

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Join to apply for the Front Desk / Guest Service Agent - Full Time role at Pyramid Global Hospitality

Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description At The Casso we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. The Casso boasts 126 guest rooms, an on-site F&B outlet and a bar! If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Casso with Pyramid Global Hospitality can mean for you! Overview This position requires FULL AVAILABILITY. About Us: Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country's most vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life. Join us in creating an environment that fosters personal growth and allows you to be your best self. What You'll Do: Greet and welcome guests upon arrival, creating a positive first impression. Handle check-ins and check-outs efficiently, ensuring guest satisfaction. Manage reservations, answer guest inquiries, and address complaints promptly. Maintain a clean and organized front desk area. Provide accurate information about the hotel, rooms, rates, and amenities. Process payments and manage cash transactions accurately. Coordinate with housekeeping and maintenance to ensure smooth operations. Promote teamwork and contribute to a friendly, safe work environment. Perform other duties as assigned. What We Offer: Competitive salary and benefits package. Opportunities for career growth and advancement. A supportive and dynamic team environment. Ongoing training and development programs. Qualifications What You'll Bring: A friendly and professional demeanor with excellent communication skills. Strong organizational skills and attention to detail. A passion for customer service with a positive, can-do attitude. Ability to multitask and remain calm under pressure. Previous experience in hospitality or customer service is a plus but optional. Flexibility to work various shifts, including evenings, weekends, and holidays. Proficiency in hotel management software and Microsoft Office is a plus. Prior Marriott brand experience highly preferred. Previous experience with Galaxy LightSpeed PMS is a plus. Compensation Range The compensation for this position is $16.00/Hr. - $17.00/Hr. based on qualifications and experience.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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