Front Desk/Guest Service Agent

Slhosp; Wisconsin; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) with company match

Flexible scheduling

On-the-job training

Paid Time Off

Travel discounts

Job summary

Slhosp is looking for a Guest Services/Front Desk team member to join their resort in Wisconsin. Ideal candidates will have prior customer service experience and the ability to work independently while providing exceptional service.

This role includes responsibilities such as representing the first point of contact for guests and ensuring their needs are met. Benefits include eligibility for 401(k) and paid time off from day one.

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.

Responsibilities

• Represents the first point of contact with guests.
• Accommodate and anticipate guests needs.
• Serve as point of contact for up-to-date information.

Skills

Customer service experience

Problem-solving abilities

Flexibility

Maintaining professionalism

Tools

Property Management Software (PMS)

Job description

The Fairway Inn & Suites, formerly known as Par 5 Resort, is now under new owners and new management and we are excited to add new team members to the resort! This property offers guestsoffers breathtaking views, picturesque fairways and a unique location in Mishicot, WI., which is just 35 minutes away from Green Bay.

Join our Guest Services/Front Desk team!

Ideal candidates for this role with have prior customer service experience, the ability to provide exceptional service, the ability to work independently, and the ability to problem solve. This position has the potential to be scheduled between the hours of 6am and 11pm, availability for weekends and holidays is required.

Key Requirements / Qualifications

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.

Responsibilities

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Physical Requirements

• Ability to lift up to 20 lbs.
• Ability to sit and/or stand for long periods of time.
• Exposure to indoor/outdoor temperatures with the location of the front desk near the main entrance.
• Exposure to various noises and volumes with regular use of computers, telephone, printer/scanners, radios and TVs near the lobby.

This position is subject to successful completion of a background check as it relates to the responsibilities of the role.

Benefits

For all team members

• Eligibility to enroll in the 401(k) after 6 months of service - with company match!*
• Flexible scheduling.
• On-the-job training.
• Paid Time Off - begin accruing day one!*
• Holiday Pay when working one of our designated Company Holidays
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Visit our site for further details on locations.
• Travel discounts available through the various brands of hotel that are currently in our portfolio.

For regular full time team members/leadership team

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Must be at least 16 years of age for most positions within our properties, however some may require a minimum age of 18 depending on responsibilities, hours, as well as local/state/federal laws. *Seasonal team members may not be eligible to PTO and other benefits due to length of employment.