Front Desk/Guest Service Agent

Crescent Hotels & Resorts; Quincy (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

Crescent Hotels & Resorts in Quincy, MA is seeking a Front Desk Agent for a full-time, on-site role. You will welcome guests, check them in/out, handle requests, and coordinate with departments to ensure exceptional service.

The ideal candidate brings experience in fast-paced hotel environments, communicates clearly, stays calm under pressure, and enjoys delivering memorable guest experiences. Marriott and/or FSPMS familiarity is a plus.

Qualifications

• Experience in front desk or guest services in a hotel environment.
• Ability to manage multiple tasks calmly in a fast-paced setting.

Responsibilities

• Greet and register guests, manage check-ins and check-outs, respond to requests.
• Resolve guest concerns and coordinate with hotel departments to ensure smooth service.

Education

High School or better

Job description

Front Desk Agent - Full-Time

We are looking for an experienced, energetic Front Desk Agent who thrives in a fast-paced, high-volume hotel environment and has a genuine passion for creating exceptional guest experiences. Our Front Desk Agents are at the center of the hotel experience—welcoming guests, managing arrivals and departures, responding to requests, resolving concerns, and serving as a key point of communication between guests and every hotel department.

What You’ll Be Doing:

You will greet and register guests, manage check-ins and check-outs, respond to guest questions and requests, resolve concerns, and help ensure every interaction is welcoming, efficient and professional. Our Front Desk Agents are hotel \"experts\" who understand what is happening throughout the property and help connect guests with the right people, services and solutions.

What You Should Bring To The Table:

Previous hotel Front Desk or guest service experience in a high-volume, high-activity environment is required. The ideal candidate is a confident communicator and natural host who enjoys meeting people, solving problems and creating memorable experiences. You should be comfortable managing multiple priorities at once, using computer systems, handling guest concerns and remaining calm and organized during busy periods. Marriott and/or FSPMS experience is strongly preferred. This position requires prolonged periods of standing.

Schedule:

This is a full-time opportunity. Hotels operate 24/7, so flexibility is essential. This position will primarily work second shift, and weekends and holidays will be a regular part of the schedule.

Why Join Our Team?

We offer a great benefits package, including medical, dental and vision insurance, vacation, holiday and sick pay, matching 401(k), FREE PARKING, free meals during your shift, hotel and travel discounts, and a friendly team of coworkers.

If you are a self-starter who enjoys a fast-paced environment, loves interacting with people and takes pride in making guests feel welcomed and valued, we would love to talk to you.

Education

Preferred

• High School or better

Behaviors

Preferred

• Thought Provoking: Capable of making others think deeply on a subject


• Team Player: Works well as a member of a group


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility


• Goal Completion: Inspired to perform well by the completion of tasks


• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


• Peer Recognition: Inspired to perform well by the praise of coworkers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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