Front Desk/Guest Service Agent

Hyatt Hotels Corporation; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life insurance

Disability options

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Hyatt Place Madison/Downtown in Madison, WI seeks a Front Desk Clerk to deliver exceptional hospitality. Duties include greeting guests, processing charges, and coordinating with departments to address guest needs.

A valid driver's license is required and shift flexibility is essential in this 24/7 operation. This role offers full-time benefits including medical/dental/vision, life insurance, disability coverage, 401K, tuition assistance, and discounted hotel stays, with opportunities for

Qualifications

• Experience in hospitality or guest-facing roles preferred.
• Ability to handle guest concerns professionally and promptly.
• Strong communication and multi-tasking abilities.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Deal with guest concerns or issues to ensure satisfaction.
• Handle guest mail/messages with privacy and professionalism.
• Be knowledgeable of hotel programs and services.
• Communicate effectively with all departments regarding guest needs.

Skills

Customer service

Cash handling

Communication

Flexibility

Driver's license

Tools

POS system

Job description

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.
• Must have a valid drivers license.
• We are 24 hours 7 day a week operation. Must have the ability to have flexible scheduling due to business demands.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Hyatt Place Madison/Downtown | Madison , WI , US

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