Shift Manager Facilities

Resorts World Hudson Valley; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Resorts World Hudson Valley is seeking a Maintenance Supervisor to oversee multi-trade work (mechanical, electrical, HVAC, plumbing, carpentry and painting) and ensure safe, timely operations. You will recruit, train and coach staff, conduct annual reviews, and report department progress to management.

Your role requires leadership, strong communication, and solid knowledge of building systems. You’ll manage keys, inventory and guest-focused service in a hospitality setting, with variable shifts.

Qualifications

• Experience supervising staff in a hospitality or facilities setting.
• Ability to recruit, train, coach and evaluate employees.
• Fluent English with strong written and verbal communication.
• Knowledge of building systems including HVAC, plumbing and kitchen mechanics.

Responsibilities

• Oversee work orders across mechanical, electrical, HVAC, plumbing, carpentry and painting.
• Promote and enforce safety practices within the department.
• Lead recruiting, training, recognition and coaching of personnel.
• Conduct annual performance reviews for department staff.
• Prepare progress reports for senior management and manage keys/inventory.
• Respond to emergencies per procedures and coordinate team resources.
• Ensure consistent quality and guest-focused presentation of all products.
• Mentor staff and implement new best practices.
• Maintain knowledge of facility operations and enforce attendance policies.
• Demonstrate guest-centric service and effective cross-functional collaboration.

Skills

Supervisory skills

Communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

HVAC systems

Plumbing

Kitchen mechanics

Safety practices

Recruitment/training

Guest service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Essential Duties/Core Competencies:

• During assigned shift, ensures all work order requests relate to mechanical, electrical, HVAC, plumbing, carpentry, painting and other assigned areas are completed properly and timely to meet safety and service standards.
• Promotes and enforces safety practices and procedures within the department.
• Ensures effective recruitment, hiring, training, recognition, coaching, counseling and other personnel related matters are being handled appropriately throughout the departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
• Prepares reports of department progress or as required by senior management.
• Responsible for the security of all keys issued, key in inventory, keys destroyed, and keys turned in by other employees during assigned shift.
• Responds to all emergencies per established procedures, provide expertise, directs team members and resources in the event of an emergency during assigned shift.
• Responsible for quality consistent presentation of all products delivered to guest.
• Assists in training, motivating and supervises staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.
• Implementation of new or improved best practices or procedures.
• Maintain ongoing knowledge of all aspects of the facilities on property.
• Schedules of department and enforces attendance policies.
• Ensures that all work is done with care and no damage occurs.
• Performs other tasks as assigned.
• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
• Demonstrates the courage and initiative to present new ideas and perspective to create positive results.
• Exhibits respectful consideration of viewpoints, situations and others.
• Puts the guest at the forefront of every decision.
• Advanced knowledge of field concepts, principles, practices and procedures.
• Significant experience creating, tracking and controlling financial metrics.
• Strong supervisory and communication skills.
• Must have working ability with Microsoft Word, Excel and Outlook.
• Familiarity w/ building systems, HVAC, Plumbing, Kitchen Mechanics, etc.

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and varied instances of standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one‑on‑one and group situations.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.