Front Desk & Guest Experience Specialist Flexible Schedule

Carneros Resort and Spa; Napa (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Carneros Resort and Spa is seeking an AYS Agent to be the first point of contact for guest communications. This role involves handling calls, messages, and requests with professionalism and precision, ensuring each interaction reflects the luxury standards of the resort.

Ideal candidates are poised communicators who thrive in fast-paced environments, possess 1+ year of experience in guest service, and have excellent verbal skills. Must be comfortable with technology and flexible scheduling, including weekends and holidays.

Qualifications

• 1+ year experience in guest service, call center, or hospitality communication role preferred.
• Comfortable navigating multiple systems and communication platforms simultaneously.
• A genuine desire to serve and support others with empathy and precision.

Responsibilities

• Promptly answer and respond to all internal and external calls.
• Log guest requests accurately into the resort’s communication system, Alice.
• Coordinate with departments to ensure guest needs are fulfilled.

Skills

Excellent verbal and written communication skills

Experience in guest service

Comfortable navigating multiple systems

Ability to remain composed in a fast-paced environment

Empathy and precision in service

Education

High school diploma or GED preferred

Job description

Carneros Resort and Spa is seeking an AYS Agent to be the first point of contact for guest communications. This role involves handling calls, messages, and requests with professionalism and precision, ensuring each interaction reflects the luxury standards of the resort.

Ideal candidates are poised communicators who thrive in fast-paced environments, possess 1+ year of experience in guest service, and have excellent verbal skills. Must be comfortable with technology and flexible scheduling, including weekends and holidays.