Front Desk & Guest Experience Specialist

smcinternalcareers; Towson (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

smcinternalcareers is seeking a Front Desk Professional to be the first point of contact for guests, residents, and vendors. This role emphasizes excellent customer service and accurate record-keeping in a fast-paced community environment.

The Front Desk Professional will answer calls, distribute mail, maintain logs, and support engagement efforts while upholding brand standards and professionalism in daily interactions.

Qualifications

• Excellent written and verbal communication skills.
• Basic knowledge of office terminology, procedures, and equipment.
• Ability to keep neat and accurate records.
• Ability to understand and follow directions.
• Proficiency with Microsoft Office.

Responsibilities

• Provide excellent customer service at all times.
• Be a resource for, and provide services to, residents and guests.
• Answer all incoming calls, collect all pertinent information and route appropriately.
• Accurately input all service requests.
• Maintain community logs (key control, snow, resident, team member, and incident).
• Keep front desk and lobby clean and free of trash/debris at all times.
• Sign for and distribute mail and/or packages.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager or supervisor.

Skills

Strong written and verbal skills

Office terminology knowledge

Record-keeping accuracy

Follow directions

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

smcinternalcareers is seeking a Front Desk Professional to be the first point of contact for guests, residents, and vendors. This role emphasizes excellent customer service and accurate record-keeping in a fast-paced community environment.

The Front Desk Professional will answer calls, distribute mail, maintain logs, and support engagement efforts while upholding brand standards and professionalism in daily interactions.