Bell Attendant: Welcoming Guests & Luggage Concierge

BENCHMARK; United States; On-site; USD 35,000 - 39,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Bell Attendant for The Mission Inn Hotel & Spa in Riverside, CA. This role involves welcoming guests, assisting with luggage, and guiding them to their rooms while showcasing hotel amenities and local area insights.

The ideal candidate has at least one year of customer service experience, a friendly, engaging personality, and the ability to work in a fast-paced, team-based environment. Weekend and holiday shifts are required.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests.
• The bell person/ guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• You will be escorting and orienting the guest to the front desk for check-in.
• Upon check-in, you will escort the guests and their luggage to their room.
• As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
• You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• Be the difference with all guest and employees and do more than just “the norm".

Skills

Customer service

Hospitality experience

Problem solving

Teamwork

Verbal communication

Engaging personality

Stamina standing

Shift flexibility

Job description

Pyramid Global Hospitality is seeking a Bell Attendant for The Mission Inn Hotel & Spa in Riverside, CA. This role involves welcoming guests, assisting with luggage, and guiding them to their rooms while showcasing hotel amenities and local area insights.

The ideal candidate has at least one year of customer service experience, a friendly, engaging personality, and the ability to work in a fast-paced, team-based environment. Weekend and holiday shifts are required.