Front Desk & Guest Experience Specialist

Altitude Trampoline Park; Pueblo (CO); On-site; USD 17,000 - 21,000; Full time

Job summary

Altitude Trampoline Park in Pueblo, CO is seeking a Front Desk Team Member to welcome guests, process bookings, and resolve inquiries at the park hub. You will uphold safety rules, promote park packages, and ensure a positive guest experience.

The role requires high energy, a professional Altitude attitude, and strong organizational skills to manage fast-paced guest traffic and scheduling. Weekend availability is essential to join our friendly, energetic team.

Qualifications

• Available weekends.
• High energy.
• Professional 'Altitude' attitude and work ethic.
• Excellent organizational skills, with the ability to prioritize workload and multitask in a fast-paced environment.

Responsibilities

• Represent Altitude Trampoline Park with a professional attitude and appearance, upholding the park's philosophy.
• Communicate and enforce all park regulations and jumping rules in a friendly, professional manner.
• Attend scheduled staff meetings.
• Accurately book, change, and cancel jump appointments.
• Operate the Point of Sale (POS) system, including verifying customer waivers and processing sales transactions.
• Acknowledge and greet everyone entering and leaving the facility.
• Provide detailed descriptions of the park, birthday packages, services, facility features, and hours of operation.
• Utilize the park computer system with skill and proficiency.
• Maintain a clean and organized work environment.
• Actively promote the park, birthday packages, sessions, retail items, programs, promotions, and discounts.
• Enhance guest experiences using our SMILES philosophy.
• Handle guest questions and concerns professionally and courteously.
• Provide accurate and immediate responses to all guest requests, ensuring complete satisfaction.
• Develop the ability to work independently and remain at the assigned post for extended periods.
• Communicate any issues or occurrences involving staff or guests to management as needed.
• Adhere to safety and incident reporting guidelines.
• Perform other services or duties as required by management.

Skills

High energy

Customer service

Professional attitude

Organizational skills

Job description

Altitude Trampoline Park in Pueblo, CO is seeking a Front Desk Team Member to welcome guests, process bookings, and resolve inquiries at the park hub. You will uphold safety rules, promote park packages, and ensure a positive guest experience.

The role requires high energy, a professional Altitude attitude, and strong organizational skills to manage fast-paced guest traffic and scheduling. Weekend availability is essential to join our friendly, energetic team.