Front Desk & Guest Experience Specialist

Hill Valley Healthcare; Lynchburg (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Growth opportunities

Diversity & inclusion

Awards & recognition

Job summary

Guggenheimer Health & Rehab is seeking a friendly Receptionist to be the first point of contact for residents, visitors, and staff. You will greet guests, manage calls, guide visitors, and support administrative tasks to maintain a welcoming, efficient environment.

The role emphasizes exceptional communication, reliability, and a proactive approach to information and directions within a caregiving facility.

Qualifications

• Proven working experience in a relevant field.
• Ability to work independently and stay motivated.
• Customer service orientation with a friendly demeanor.
• Strong prioritization and time management skills.
• Professionalism coupled with speed and attention to detail.
• Proficient in the English language.
• High school degree.

Responsibilities

• Greet the public in an inviting and friendly manner.
• Offer refreshments and engage in light conversation.
• Direct callers to the appropriate person or department.
• Take accurate messages and route them accordingly.
• Escort visitors to resident rooms or other areas.
• Provide general information and directions about the facility.
• Ensure compliance with rules and report suspicious activities.
• Assist in orienting new associates.
• Perform various administrative support tasks.

Skills

Customer service

Communication

Time management

Independent work

Attention to detail

Professionalism

English language

Education

High school diploma

Job description

Guggenheimer Health & Rehab is seeking a friendly Receptionist to be the first point of contact for residents, visitors, and staff. You will greet guests, manage calls, guide visitors, and support administrative tasks to maintain a welcoming, efficient environment.

The role emphasizes exceptional communication, reliability, and a proactive approach to information and directions within a caregiving facility.