Front Desk & Guest Experience Specialist

West Coast Wound; Fresno (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

West Coast Wound in Fresno, CA is seeking a friendly Receptionist to support daily office operations. You will answer calls, greet visitors, manage mail, and help with clerical tasks using various software tools.

Key responsibilities include handling patient and provider inquiries, routing messages, maintaining a tidy front office, and coordinating with the Intake Supervisor. A high school diploma and 2 years of front office experience are required.

Qualifications

• High School diploma or equivalent.
• A minimum of 2 years of front office/receptionist experience.
• Excellent verbal and written communication skills to interact clearly with visitors and other employees.
• Competent use of standard computer software programs.
• Time management skills to prioritize and complete a variety of tasks.
• Patience and listening skills to respond appropriately and interacting positively.
• Strong attention to detail.
• Interpersonal skills to create a pleasant experience for all visitors, employees, and customers.

Responsibilities

• Handle in-coming calls from patients, providers, families, caregivers, or facilities in a cheerful, courteous manner.
• Follow up on all email and voicemails in a timely manner.
• Effectively communicate and assist in the execution of processes and procedures.
• Answer general questions about the company and refer more complex questions to specific personnel.
• Greet clients, visitors, and potential new hires.
• Ensure all visitors sign in and are seen to within a timely manner.
• Keep front office area clean and tidy at all times.
• Daily use of multiple software programs to support the company.
• Meet weekly with the Intake Supervisor for updates and feedback.

Skills

Front desk experience

Customer service

Communication skills

Time management

Attention to detail

Interpersonal skills

Education

High School diploma or equivalent

Tools

Wound Expert

Appointment Plus

iSolved

Spreadsheets

Job description

West Coast Wound in Fresno, CA is seeking a friendly Receptionist to support daily office operations. You will answer calls, greet visitors, manage mail, and help with clerical tasks using various software tools.

Key responsibilities include handling patient and provider inquiries, routing messages, maintaining a tidy front office, and coordinating with the Intake Supervisor. A high school diploma and 2 years of front office experience are required.