Front Desk Guest Experience Specialist

Tharaldson Hospitality; Forsyth (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay option

Employee hotel discounts

Comprehensive benefits (Medical,Dental

Vision, 401(k), Profit Sharing

Paid Vacation

Job summary

Tharaldson Hospitality Management is hiring a Guest Service Agent at Forsyth Residence Inn by Marriott in Forsyth, IL. You will welcome guests, check them in and out, answer calls, and help maintain a warm, organized lobby.

The role emphasizes confidentiality, cash handling, and teamwork, with opportunities to support sales, breakfast service, and hotel operations. A friendly attitude and dependable schedule are valued, including evenings and weekends.

Qualifications

• Previous customer service experience preferred; hospitality experience is a plus.
• A friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to remain professional and calm when handling guest concerns.
• Ability to handle confidential guest information with integrity.
• Basic computer and cash-handling skills.
• Reliable and dependable attendance.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Cash handling

Professionalism

Confidentiality

Basic computer skills

Reliability

Flexible schedule

Education

High school diploma or equivalent

Job description

Tharaldson Hospitality Management is hiring a Guest Service Agent at Forsyth Residence Inn by Marriott in Forsyth, IL. You will welcome guests, check them in and out, answer calls, and help maintain a warm, organized lobby.

The role emphasizes confidentiality, cash handling, and teamwork, with opportunities to support sales, breakfast service, and hotel operations. A friendly attitude and dependable schedule are valued, including evenings and weekends.