Front Desk & Guest Experience Specialist

Emler Swim School; Cottleville (MO); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Tuition reimbursement

Referral bonus

Raises on performance

Wellness program

Aflac insurance

Pet insurance discount

LifeMart discounts

401(k) plan

Paid sick leave

Job summary

Emler Swim School in Missouri is seeking a Front Desk Associate to greet families, enroll students, process payments, and support instructors in a warm, welcoming environment. You’ll be the first face visitors meet and set the tone for a great experience.

Ideal candidates are energetic, reliable, and comfortable working with kids and parents. The role offers shared shifts including evenings and weekends, with paid training and opportunities to grow in customer service and leadership.

Qualifications

• Love greeting people with a smile and positive energy.
• Can chat easily with kids and parents.
• Stay organized even when things get busy.
• Enjoy working with a team and pitching in wherever needed.
• Are dependable and ready to stick to a set schedule.
• Don’t mind being active on your feet throughout your shift.

Responsibilities

• Greet customers with a smile and help them feel at home.
• Managing student enrollments, processing payments, and keeping things organized.
• Answering questions and supporting parents with lesson schedules and registrations.
• Learning our swim curriculum so you can confidently guide families through the process.
• Using creativity and empathy to solve customer challenges with a can-do attitude.
• Working a consistent schedule that includes evenings and weekends.
• Staying active on the job - you will be on your feet, moving, and occasionally lifting merchandise or equipment.

Skills

Customer service

Communication

People skills

Organization

Teamwork

Dependable

Active lifestyle

Job description

Emler Swim School in Missouri is seeking a Front Desk Associate to greet families, enroll students, process payments, and support instructors in a warm, welcoming environment. You’ll be the first face visitors meet and set the tone for a great experience.

Ideal candidates are energetic, reliable, and comfortable working with kids and parents. The role offers shared shifts including evenings and weekends, with paid training and opportunities to grow in customer service and leadership.