Front Desk & Guest Experience Pro — Warm, Fast Check-ins

Hyatt Hotels Corporation; Pensacola, Northern (FL, KY); Hybrid; USD 17,000 - 24,000; Full time

Job summary

Hyatt Place Pensacola Airport is seeking a friendly Front Desk Associate to warmly greet guests and efficiently manage check-ins and check-outs. You will handle reservations, payments, and guest questions while offering local recommendations.

Join a fast-paced hotel team near Pensacola International Airport, with a focus on hospitality, teamwork, and delivering a memorable guest experience. Flexible shifts, including weekends, are required.

Qualifications

• Excellent communication and customer-service skills required.
• Welcoming, polished presence with a genuine helpful attitude.
• Comfort using reservation systems, computers, phones, and basic office tools.
• Ability to stay calm and organized during busy shifts.
• Flexibility to work weekends and holidays as needed.
• Previous hotel, retail, or customer-facing experience is a plus.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Process reservations, check-ins, check-outs, payments, and room assignments accurately.
• Answer calls, respond to guest requests, and share local recommendations.
• Coordinate with housekeeping, maintenance, and hotel leadership for a seamless stay.
• Resolve guest concerns with empathy, urgency, and effective problem-solving.
• Contribute to a clean, organized, polished lobby experience.

Skills

Strong communication

Customer-service mindset

Positive professional presence

Calm under pressure

Shift flexibility

Customer-facing experience

Tools

Reservation systems

Computers & office tools

Job description

Hyatt Place Pensacola Airport is seeking a friendly Front Desk Associate to warmly greet guests and efficiently manage check-ins and check-outs. You will handle reservations, payments, and guest questions while offering local recommendations.

Join a fast-paced hotel team near Pensacola International Airport, with a focus on hospitality, teamwork, and delivering a memorable guest experience. Flexible shifts, including weekends, are required.