Front Desk Associate

Hyatt Hotels Corporation; Pensacola, Northern (FL, KY); Hybrid; USD 17,000 - 24,000; Full time

Job summary

Hyatt Place Pensacola Airport is seeking a friendly Front Desk Associate to warmly greet guests and efficiently manage check-ins and check-outs. You will handle reservations, payments, and guest questions while offering local recommendations.

Join a fast-paced hotel team near Pensacola International Airport, with a focus on hospitality, teamwork, and delivering a memorable guest experience. Flexible shifts, including weekends, are required.

Qualifications

• Excellent communication and customer-service skills required.
• Welcoming, polished presence with a genuine helpful attitude.
• Comfort using reservation systems, computers, phones, and basic office tools.
• Ability to stay calm and organized during busy shifts.
• Flexibility to work weekends and holidays as needed.
• Previous hotel, retail, or customer-facing experience is a plus.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Process reservations, check-ins, check-outs, payments, and room assignments accurately.
• Answer calls, respond to guest requests, and share local recommendations.
• Coordinate with housekeeping, maintenance, and hotel leadership for a seamless stay.
• Resolve guest concerns with empathy, urgency, and effective problem-solving.
• Contribute to a clean, organized, polished lobby experience.

Skills

Strong communication

Customer-service mindset

Positive professional presence

Calm under pressure

Shift flexibility

Customer-facing experience

Tools

Reservation systems

Computers & office tools

Job description

Be the Welcome That Makes Pensacola Stays Memorable | Front Desk Associate

Compensation: Starting at $15.00 per hour plus tips

Be The First Smile Guests See In Pensacola

At Hyatt Place Pensacola Airport, every arrival is a chance to make someone’s day. A family headed for the sugar-white sands of Pensacola Beach. A business traveler landing for a big meeting. A Navy or aviation guest exploring the proud history of the Gulf Coast. They all need a warm welcome, a quick solution, and someone who knows how to turn an ordinary stay into a memorable one.

That someone could be you.

Join a friendly, fast-moving hotel team where no two shifts are the same and your energy sets the tone from the moment guests walk through the door. Located near Pensacola International Airport and minutes from the city’s vibrant dining, waterfront views, and unmistakable coastal charm, this is a great place to build hospitality skills while helping travelers feel right at home.

Make Every Check-In Feel Like A Warm Welcome

You’ll be at the center of the guest experience—greeting arrivals, handling check-ins and check-outs, answering questions, resolving concerns with confidence, and keeping the front desk running smoothly. This is a role for someone who enjoys people, thinks quickly, and knows that a genuine “How can I help?” can go a long way.

• Welcome guests with an upbeat, professional, can-do attitude
• Process reservations, check-ins, check-outs, payments, and room assignments accurately
• Answer calls, respond to guest requests, and share helpful local recommendations
• Coordinate with housekeeping, maintenance, and hotel leadership to deliver a seamless stay
• Resolve guest concerns with empathy, urgency, and smart problem-solving
• Help create a clean, organized, polished lobby experience worthy of the Hyatt name

Bring Your Personality—And Your Professionalism

The best fit is approachable, dependable, detail-minded, and naturally hospitable. You don’t have to know every answer on day one—but you should love finding one. Whether you’re guiding a guest toward Pensacola’s historic downtown, helping a tired traveler settle in after a flight, or making a family’s beach getaway easier, you’ll have the chance to make a real impact.

• Strong communication and customer-service skills
• A positive, polished presence and a genuine love of helping people
• Comfort using computers, phones, reservation systems, and basic office tools
• The ability to stay calm, organized, and welcoming during busy periods
• Flexibility to work a variety of shifts, including weekends and holidays as needed
• Previous hotel, retail, restaurant, or customer-facing experience is a plus

Why You’ll Love The Energy Here

This isn’t a behind-the-scenes role. It’s a front-row seat to travel, connection, and the kind of daily variety that keeps work interesting. You’ll represent a globally recognized hospitality brand while working with a local team that understands the easygoing spirit and warm welcome Pensacola is known for.

Bring your smile, your hustle, and your talent for making people feel seen. At Hyatt Place Pensacola Airport, your next great opportunity may be just one friendly greeting away.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.