Overnight Guest Experience Auditor

Aloft Phoenix Airport; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Get paid daily

Job summary

InnVentures is seeking a Night Auditor for Aloft Phoenix Airport in Phoenix, AZ. You will supervise overnight operations, review daily transactions, and reconcile charges to ensure a smooth, accurate guest experience during graveyard shifts.

Ideal candidates bring prior customer service experience, strong verbal and written communication, the ability to stand for long hours and lift 25 pounds, and availability on weekends and holidays.

Qualifications

• Previous customer service experience with proven ability to thrive working the overnight shift.
• Strong verbal and written communication skills.
• Able to read, write, type and use basic technology.

Responsibilities

• Review daily transactions and checklists for completion and accuracy.
• Ensure all guests are served promptly and courteously.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Ensure emergency notification procedures are followed in the event of issues taking place overnight.
• Communicate effectively between all shifts and departments.

Skills

Customer service

Communication skills

Attention to detail

Overnight shift

Education

No degree required

Tools

Basic technology

Job description

InnVentures is seeking a Night Auditor for Aloft Phoenix Airport in Phoenix, AZ. You will supervise overnight operations, review daily transactions, and reconcile charges to ensure a smooth, accurate guest experience during graveyard shifts.

Ideal candidates bring prior customer service experience, strong verbal and written communication, the ability to stand for long hours and lift 25 pounds, and availability on weekends and holidays.