Front Desk & Guest Experience Coordinator

Toyota of Urbana; Arlington Heights (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Employee Discounts

Job summary

The Ed Napleton Automotive Group is seeking a Receptionist at Napleton Arlington Heights CDJR to handle incoming calls, greet walk-in customers, and direct them to the appropriate staff, delivering a superior customer experience. This role offers growth opportunities within a large, national dealer group.

Pay starts at $16-18 per hour with potential bonuses based on customer satisfaction; benefits include health coverage, 401k, paid time off, and employee discounts. Equal opportunity employer.

Qualifications

• 1+ year of receptionist experience.
• Excellent verbal communication skills and phone etiquette.
• Able to work with minimum supervision, and multi-task.
• Should be customer service driven.
• Knowledge of MS Office (Word, Excel, Outlook,Publisher, Power Point)
• Must be able to read, speak and understand the English language clearly.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Professionally administer all incoming calls.
• Record any messages and deliver them to the proper individual.
• Ensure phone calls are redirected accordingly.
• Greet guests in a professional, friendly, and hospitable manner.
• Assist the employees of the dealership as needed.
• Perform a variety of clerical duties.
• Order the necessary office supplies.

Skills

Phone etiquette

Customer service

Verbal communication

Multitasking

Tools

MS Office

Job description

The Ed Napleton Automotive Group is seeking a Receptionist at Napleton Arlington Heights CDJR to handle incoming calls, greet walk-in customers, and direct them to the appropriate staff, delivering a superior customer experience. This role offers growth opportunities within a large, national dealer group.

Pay starts at $16-18 per hour with potential bonuses based on customer satisfaction; benefits include health coverage, 401k, paid time off, and employee discounts. Equal opportunity employer.