Front Desk Guest Experience Agent - Nights/Weekends

Sage Restaurant Group; Aurora (CO); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Discounts at Sage Hotels & Restaurants

Job summary

The Benson Hotel & Faculty Club in Aurora, CO is seeking a Front Desk Guest Services Associate. You will respond to arriving and departing guests, handle reservations, and provide accurate information while maintaining a courteous and professional demeanor.

Open availability is required, including nights, weekends, and holidays. Shift flexibility, strong math skills, and fluency in English are essential to ensure a high standard of guest satisfaction at this boutique hotel.

Qualifications

• High school diploma or equivalent.
• Excellent English in speech and writing.
• Strong cash handling and basic math.
• Experience with guest service preferred but not required.

Responsibilities

• Greets and checks in arriving guests using manual and computerized methods.
• Handles guest check-out and closes accounts.
• Answers reservations and inquiries, communicates rates and services.
• Maintains guest records and calls for wake-up and room services as needed.
• Responds to guest concerns in a courteous, timely manner.

Skills

Cash handling

Customer service

English fluency

Multi-tasking

Computer literacy

Education

High School diploma

Tools

Cash registers

Computer

PBX system

Job description

The Benson Hotel & Faculty Club in Aurora, CO is seeking a Front Desk Guest Services Associate. You will respond to arriving and departing guests, handle reservations, and provide accurate information while maintaining a courteous and professional demeanor.

Open availability is required, including nights, weekends, and holidays. Shift flexibility, strong math skills, and fluency in English are essential to ensure a high standard of guest satisfaction at this boutique hotel.