Front Office Supervisor

Hyatt Hotels Corporation; Isle of Palms (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free room nights

Friends & Family rates

Medical, Prescription, Dental, Vision

Job summary

Hyatt Hotels Corporation, at Wild Dunes Resort in Isle of Palms, SC, is seeking a Front Office Supervisor to lead front desk operations, train staff, manage scheduling, and resolve guest issues. The role supports all front desk duties and collaborates across departments to exceed guest expectations.

The ideal candidate will oversee daily activities, enforce checklists, and ensure accurate billing for packages and group events while contributing to a hospitality-focused team culture at a

Qualifications

• Experience in front desk operations and guest service.
• Ability to train new staff and supervise front desk personnel.
• Strong scheduling, organization, and problem-solving skills.

Responsibilities

• Greet and welcome guests on arrival.
• Ensure daily checklists are completed and signed off.
• Prepare front desk for next day arrivals/departures.
• Process packages and group billing accurately.
• Train and supervise front desk staff and assist guests as needed.
• Maintain flexible schedule including evenings, weekends, and holidays.

Skills

Guest service

Front desk ops

Staff supervision

Scheduling

Training

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

Join us for this incredible opportunity to be part of our Front Office team as a Supervisor atWild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2026!

Description:

The Supervisor is responsible for all Front Desk Agent duties as well as; scheduling, inventories, training new staff, resolving customer challenges, and aiding in all departments of Wild Dunes Resort.

• Greets and welcomes guests upon arrival
• Ensuring daily check lists are completed and signed off prior to submitting to the Front Office Manager.
• Organizing and preparing the front desk for the next day arrivals and departures.
• Ensuring the proper billing of all packages and groups
• Training and supervising front desk personnel
• Assist guest to ensure expectations are exceeded upon check- in and check-out.
• Ability to work a flexible schedule that will likely include evenings, weekends, and holidays

The colleague is held accountable for all duties of this job and other duties as assigned.

Why Join Wild Dunes Resort?

At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Free room nights*
• Discounted and Friends & Family Room Rates
• Medical, Prescription,Dental,and Vision Insurance after 30 Days of Employment*
• Paid time off and holiday pay*
• Paid Family Bonding Timeand Adoption Assistance*
• 401K with company match*
• Access to Beach, Tennis, and Pickleball as available on days off
• Retail Discounts for Colleagues

*Benefit Package forFull Time & Part Time colleagues eligible

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Qualifications

Working Conditions:

• Must be able to work in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to walk, climb into and out of and operate a vehicle frequently, with occasional stair climbing.
• Must be able to repetitively lift, push, pull & carry up to 15 lbs., frequently up to 25 lbs. and occasionally up to 75 lbs.
• Must be able to perform repetitive hand & arm movements, pushing and pulling and simple grasping frequently; squeezing, overhead reaching & fine manipulation occasionally.

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