Front Desk Greeter

Shell Federal Credit Union; Baytown (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Shell Federal Credit Union is seeking a Front Desk Greeter in Baytown, TX. The role provides a welcoming first impression for members, visitors, and vendors, and supports branch operations with a positive, high-energy presence.

You will greet customers, manage sign-ins, and help with basic administrative tasks while upholding Bank Secrecy Act requirements and service commitments. A friendly demeanor and clear communication are essential.

Qualifications

• No experience required.
• High school diploma or GED is required.
• Knowledge of Credit Union products and services.
• Professional verbal communication skills.
• Ability to work in an open-concept workspace.

Responsibilities

• Greet and welcome members, visitors, and vendors with a smile.
• Sign in members and provide estimated wait times.
• Assist with basic branch duties and daily administrative tasks.
• Maintain lobby cleanliness and organize materials.
• Support management with daily communications and reminders.
• Assist with opening/closing procedures and inventory as needed.

Skills

Welcoming demeanour

Professional verbal communication

Customer service mindset

Open office adaptability

Education

High school diploma or GED

Job description

Job Details

• Job Location: Baytown - Baytown, TX 77521
• Position Type: Full Time
• Job Shift: Must Be Flexible & Saturdays
• Job Category: Banking
• Shift Hours:
  • Mon - Fri 7AM - 5:30PM
  • Sat 7:30AM - 1:30PM

The Front Desk Greeter is responsible for projecting a positive, welcoming image to members, visitors, and vendors.

Essential Job Duties and Responsibilities

• Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Required to complete annual training sessions as instructed or scheduled.
• Perform job duties and responsibilities in compliance to Shell FCU policies, procedures, philosophy, and standards of performance.
• Greets and welcomes each member, visitor, and vendor with a smile. Kindly offers direction to the appropriate area and/or team member.
• Sign members into Better Lobby and offers an estimated wait time, if applicable.
• Ensures member’s sunglasses and hats are removed for security reasons, prior to entering the branch.
• Check in on the member when time permits and offer water and or coffee.
• Aids in creating a positive and high energy environment for the branch.
• Maintains awareness of the lobby and branch surroundings.
• Performs various administrative and clerical duties as assigned.
• Must be able and willing to work 40 hours per week plus overtime, as needed.
• Must be able to work the rotating opening, closing and Saturday schedule, as needed.
• Works with the Management team to send out important reminders, daily productivity, and other useful information to the team.
• Updates Marketing material throughout the branch, as needed.
• Handle Credit Union popcorn days as assigned including operating the machine, handing out popcorn, maintaining supplies and cleaning the machine.
• Maintains the branch lobby clean, clear of clutter and presentable for all visitors.
• Fills check stand supplies and Marketing material as needed throughout the branch.
• Receive and distribute packages and/or deliveries as needed.
• May assist in training new greeters as needed.
• Assist the team with daily responsibilities as needed, included but not limited to:
  • Following opening and closing procedures.
  • Daily balancing of the coin machine
  • May assist with daily opening and closing of SDB vault as well as completing an inventory audit.
  • Wiling to assist the team at other branch locations, if needed.
• Performs additional duties as assigned.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• No experience required.

Education / Training

• High school diploma or general education degree (GED).

Job Requirements

• Knowledge of Credit Union products and services.
• Welcoming and helpful demeanor.
• Must possess professional verbal communication skills.
• Ability to work in an open-concept workspace/environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to bend and stand. May at times be able to lift, carry and/or move up to 55 pounds.

Working Conditions

Exposure to potential hazardous conditions-robbery. Employees are to receive detailed instructions and procedures to be followed to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This organization uses E-Verify in its hiring practices to achieve a lawful workforce.