Front Desk/Gallery Host-Hyatt Place Lakewood Ranch

Lodgco Management L.L.C.; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive Wages

Vacation

401(k)

Flexible Schedule

Employee Referral Bonus

Health Insurance

Hourly Bonus Program

Career Advancement Opportunities

Monthly Celebration of the Staff

Job summary

Hyatt Place Lakewood Ranch, managed by Lodgco Hospitality, seeks a Front Desk/Gallery Host who smiles and delivers exceptional guest service. The role covers check-in/out, guest assistance, information provision, and smooth operation of hotel services, with a strong emphasis on hospitality and accuracy.

The position offers varied shifts to accommodate nights and weekends. The Gallery Host will maintain a welcoming environment, assist with luggage, directions, wake-up calls, and future

Qualifications

• Customer service experience is preferred.
• Able to greet guests and assist with inquiries in a courteous manner.
• Willingness to learn hotel procedures and systems.

Responsibilities

• Assist guest check-in/check-out; verify registration and charges.
• Provide information and coordinate guest requests for services.
• Answer hotel phones following standards; maintain welcoming environment.
• Stock and prepare beverages/food, operate POS, and support service areas.
• Assist with guest food orders and serve in a friendly, timely manner.
• Follow Lodgco and Hyatt Place policies on cash handling and safety.
• Maintain clean, organized front desk and common areas; assist with shuttle if needed.

Skills

Customer service

Multi-tasking

Computer and telephone skills

Tools

POS system

Job description

Location: Lakewood Ranch, FL

Job Id:1310

# of Openings:1

Front Desk/Gallery Host

Hyatt Place Lakewood Ranch is Seeking an energetic, dependable Full Time and Part Time Front Desk Associate who LOVES to SMILE!

Hyatt Place Lakewood Ranch is managed by Lodgco Hospitality. Lodgco offers its employees many benefits including:

• Competitive Wages
• Vacation
• 401(k)
• Flexible Schedule
• Employee Referral Bonus
• Health Insurance
• Hourly Bonus Program
• Career Advancement Opportunities
• Monthly Celebration of the Staff
• and much more!

JOB SUMMARY: The Gallery Host creates the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

ESSENTIAL JOB FUNCTIONS: Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Lodgco Hospitality and Hyatt Place. Displays dignity and respect of others at all times

Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.

Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities

Answer hotel telephones courteously and efficiently following Lodgco Hospitality and Hyatt Place standards

Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system.

Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner. Uses suggestive selling techniques. Maintains a clean, organized environment for guests by clearing tables during service

Follow Lodgco Hospitality and Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations

Utilize spare time for cleaning (i.e. front desk, back office, common areas) and other duties

Know all emergency procedures and the proper action to take

May be responsible for transporting guests with the hotel shuttle

COMPETENCIES:

• Ability to learn quickly and work in fast paced position with constant guest interaction
• Must be able to multi-task
• Must be 18 years or older
• Computer and telephone skills

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

Customer service experience is preferred

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required - Valid driver’s license with safe driving record may be required –

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.