Front Desk - Family

Lone Star Circle of Care; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, and Vision insurance

Paid Time Off

403b Employee Retirement Plan

Job summary

Lone Star Circle of Care in Austin, Texas is seeking a Front Desk employee to provide exceptional patient care and create a positive experience. Responsibilities include greeting patients, checking them in, verifying insurance, and scheduling appointments.

The ideal candidate will have a high school diploma, six months of administrative experience, and strong customer service skills. LSCC offers a competitive benefits package including medical insurance and a retirement plan.

Qualifications

• Minimum of six months of experience in a professional administrative environment.
• Bilingual English/Spanish language skills preferred.

Responsibilities

• Greet patients using AIDET/LOC technique.
• Check in patients and update patient charts.
• Verify insurance and collect copays.
• Schedule appointments and answer phone calls.
• Clean and prepare the lobby upon arrival.

Skills

Customer service

Problem-solving skills

Adaptability

Attention to detail

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Overview

At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities. Our Front Desk staff are the first point of contact for our patients in the clinic and they are vital to creating a positive patient experience.

Our people and culture are our foundation. We are seeking Front Desk employee's who are passionate about making a difference in our community. If you are in the pursuit of meaningful work in a fun and friendly environment, LSCC is the place for you!

A Day in the Life of a Front Desk employee

• Upon arrival, clean and prepare the lobby
• Greet patients as they arrive using our AIDET/LOC technique
• Check in patients and update patient charts as necessary
• Verify insurance and collect any copays as necessary
• Schedule appointments, answer phone calls, sort faxes, and complete any additional tasks
• Perform closing procedures at the end of each shift

Minimum qualifications

• High school diploma or GED
• Minimum of six (6) months of experience working in a professional administrative environment

Experience / Skills (preferred)

• Prior medical office and/or healthcare setting experience
• Prior customer service experience
• Proficient with MS Office Suite (Word, Excel, and Outlook)
• Bilingual English/Spanish language skills

Key Success Factors

• Customer service
• Problem-solving skills
• Adaptability
• Attention to detail

Benefits

LSCC offers a competitive benefits package, including:

• Competitive salary;
• Medical, Dental, and Vision insurance;
• LSCC paid Life insurance;
• LSCC paid Short-Term and Long-Term Disability insurance;
• Paid Time Off; and
• 403b Employee Retirement Plan