Front Desk - Behavioral Health

Circle Internet Financial Limited; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life insurance

Disability insurance

Paid Time Off

403b Plan

Job summary

Lone Star Circle of Care (LSCC) in Austin, TX is seeking a Front Desk professional who serves as the first point of contact for patients, delivering a welcoming, organized front desk experience. Responsibilities include greeting patients, checking in and updating charts, verifying insurance, collecting copays, scheduling appointments, answering calls and handling faxes, and performing closing procedures.

The ideal candidate will have at least six months in an administrative environment,

Qualifications

• Minimum of six months of experience in a professional administrative environment.
• Proficient with MS Office Suite (Word, Excel, Outlook).
• Bilingual English/Spanish language skills preferred.

Responsibilities

• Greet patients as they arrive and prepare the lobby.
• Check in patients and update patient charts as necessary.
• Verify insurance and collect copays as necessary.
• Schedule appointments, answer phone calls, sort faxes, and complete any additional tasks.
• Perform closing procedures at the end of each shift.

Skills

Customer service

Communication

Problem-solving

Tools

MS Office

Job description

At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities. Our Front Desk staff are the first point of contact for our patients in the clinic and they are vital to creating a positive patient experience.

Our people and culture are our foundation. We are seeking Front Desk employee's who are passionate about making a difference in our community. If you are in the pursuit of meaningful work in a fun and friendly environment, LSCC is the place for you!

A Day in the Life of a Front Desk employee may look like this:

• Upon arrival, clean and prepare the lobby
• Greet patients as they arrive using our AIDET/LOC technique
• Check in patients and update patient charts as necessary
• Verify insurance and collect any copays as necessary
• Schedule appointments, answer phone calls, sort faxes, and complete any additional tasks
• Perform closing procedures at the end of each shift

We ask our Front Desk to possess a minimum of:

• Minimum of six (6) months of experience working in a professional administrative environment

The following experience/skills are preferred:

• Prior medical office and/or healthcare setting experience
• Proficient with MS Office Suite (Word, Excel, and Outlook)
• Bilingual English/Spanish language skills

Key Success Factors

Some key factors that will make an individual successful in this role:

• Problem-solving skills,

Benefits LSCC offers a competitive benefits package, including:

• Medical, Dental, and Vision insurance;
• LSCC paid Life insurance;
• LSCC paid Short-Term and Long-Term Disability insurance;
• Paid Time Off; and
• 403b Employee Retirement Plan