Front Desk - Facilities Operations

Urbint; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Itron is seeking a Front Desk - Facilities Operator to be the first point of contact for employees and visitors, supporting day-to-day facility operations, administrative processes, and supplier coordination.

The role collaborates with Facilities, Procurement, Finance, Real Estate, and site leadership to deliver a welcoming, efficient workplace in a technology-driven utilities environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years in administrative support, facilities coordination, or related field.
• Strong organizational and multitasking abilities in a fast-paced setting.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Ability to collaborate with diverse teams, suppliers, and partners.
• Attention to detail and accuracy in admin and financial processes.
• Proficiency with MS Office (Outlook, Word, Excel, Teams).
• Ability to work independently and exercise sound judgment.

Responsibilities

• Serve as primary contact for visitors and employees; provide inclusive, customer-centric experience.
• Manage front desk operations: check-in, badging, general inquiries.
• Coordinate food service and vendor interactions for meetings and events.
• Assist with general office administration and daily workplace operations.
• Support site communications and employee engagement activities.
• Foster a welcoming and collaborative workplace environment.
• Create and manage Purchase Orders; coordinate AP workflows and invoicing.
• Receive and reconcile invoices; resolve payment discrepancies with AP.
• Process CARs, SJC POs, and related invoices; maintain supplier records.
• Support Real Estate leadership with CAR processing and procurement tasks.
• Coordinate facilities activities: workspace setup, moves, and maintenance.
• Track inventory and coordinate vendor services; pursue process improvements.
• Provide cross-departmental administrative support and drive operational excellence.

Skills

Customer service

Communication

Organization

Collaboration

Attention to detail

Independent work

MS Office

Education

High school diploma

Associate's degree

Tools

Oracle ERP

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

The Front Desk - Facilities Operator serves as the first point of contact for employees, visitors, suppliers, and business partners while supporting day-to-day facility operations, administrative processes, and supplier coordination. This role helps create a welcoming, inclusive, and customer-focused workplace experience while ensuring efficient facility operations, strong cross-functional collaboration, and accurate financial processing.

Working closely with Facilities, Procurement, Finance (Accounts Payable), Real Estate, and site leadership, this individual demonstrates accountability, agility, innovation, authenticity, and collaboration to support business operations within a technology-driven Utilities & Energy organization.

Duties & Responsibilities:

Front Desk & Workplace Experience

• Serve as the primary point of contact for visitors, employees, contractors, and suppliers, providing a professional, inclusive, and customer-centric experience.

• Manage front desk operations, including visitor check-in, badging, and responding to general inquiries.

• Coordinate food service support and vendor interactions for meetings, events, and workplace activities.

• Assist with general office administration and daily workplace operations.

• Support site communications, meeting logistics, and employee engagement activities as needed.

• Foster a welcoming, respectful, and collaborative environment for all employees and guests.

Procurement, Finance & Systems Support

• Create and manage Purchase Orders (POs) through completion while ensuring accuracy and timely processing.

• Receive, reconcile, and track invoices; partner with Accounts Payable to resolve discrepancies and payment issues.

• Respond promptly to system workflows and approval processes.

• Process and manage Capital Authorization Requests (CARs), Service Job Contract (SJC) purchase orders, and related invoices.

• Support supplier onboarding, setup, and maintenance of supplier records.

• Collaborate with Procurement teams on Statements of Work (SOWs), contracts, and supplier documentation.

• Maintain financial records and documentation in compliance with company policies and procedures.

• Provide dedicated administrative support to Real Estate leadership, including CAR processing, PO creation, invoice tracking, and supplier setup.

• Demonstrate accountability and attention to detail when handling financial and procurement-related transactions.

Facilities & Vendor Coordination

• Coordinate facility-related activities, including workspace setup, cubicle moves, and office reconfigurations.

• Assist with building cleanups, material organization, and workplace maintenance activities.

• Manage vendor relationships and coordinate service requests to support a safe, efficient, and productive workplace.

• Order, track, and maintain office and facility supply inventory levels.

• Partner with internal stakeholders and external suppliers to ensure high-quality service delivery.

• Identify opportunities for process improvements and contribute innovative solutions that enhance workplace operations.

General Administrative & Operational Support

• Provide administrative and operational support to the Facilities team.

• Collaborate across departments to support business objectives and site initiatives.

• Demonstrate flexibility and an "assist wherever needed" mindset to meet changing business needs.

• Support continuous improvement efforts focused on operational excellence, workplace experience, and customer satisfaction.

• Perform other duties and special projects as assigned.

Required Skills & Experience:

• High school diploma, GED, or equivalent combination of education and experience.

• Minimum of 2 years of experience in administrative support, facilities coordination, office operations, hospitality, workplace services, or a related field.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent customer service and interpersonal skills with a customer-centric approach.

• Strong verbal and written communication skills.

• Ability to collaborate effectively with diverse teams, suppliers, and business partners.

• Demonstrated attention to detail and commitment to accuracy in administrative and financial processes.

• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.

• Ability to work independently, exercise sound judgment, and maintain accountability for assigned responsibilities.

• Commitment to fostering an inclusive, respectful, and welcoming workplace environment.

Preferred Skills & Experience:

• Associate's degree in related field or equivalent experience.

• Experience supporting facilities, workplace services, real estate, procurement, or office management functions.

• Experience creating and managing purchase orders, invoices, supplier records, or other procurement-related processes.

• Experience working with Accounts Payable or financial transaction workflows.

• Knowledge of Oracle ERP or similar enterprise resource planning and financial systems.

• Experience coordinating vendors, contractors, and workplace service providers.

• Understanding of facility operations, workplace standards, and office support best practices.