Front Desk, Express Care

Mass General Brigham; Brookline (MA); On-site; USD 24,000 - 35,000; Part time

Job summary

Mass General Brigham is seeking a part-time Front Desk Assistant for Express Care at 1285 Beacon Street, Brookline, MA. The role supports patient check-in/out, phone inquiries, and basic clerical tasks in a busy Express Care clinic operating daily with on-call shifts.

On-site requirement at Brookline location with potential cross-coverage across centers. The position requires a High School Diploma or equivalent and 2–3 years of administrative/secretarial experience.

Qualifications

• High School Diploma or Equivalent required.
• 2-3 years administrative/secretarial experience required.

Responsibilities

• Greet and assist patients.
• Answer telephones and assist callers with routine inquiries.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Open and distribute mail or faxes.
• May monitor patients in waiting area and respond to information needs.

Skills

Administrative experience

Customer service

Education

High School Diploma or Equivalent

Job description

Site: Mass General Brigham Medical Group, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryExpress Care, formally known as Urgent Care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 3 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.We are seeking a part-time 25-hour Front Desk Assistant to work 2, 12.5-hour shifts (8:30am to 9:00pm) per week onsite at our Express Care center located at 1285 Beacon Street, Brookline, MA. Since Express Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, the schedule for this role will require 1 on-call shift per 4-week scheduling period, as well as overtime, weekend, and holiday coverage as needed.We do our best to keep all employees at their assigned centers; however, for on-call shifts, employees must be able to commute to any of our locations, including Boston Common, Brookline, Lynn, Natick, Newton, Westwood, and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).Are you ready to help us deliver top-notch care and exceed patients’ expectations of what a visit to the doctor is like?SummaryPerforms administrative functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including phone calls, check-in, check-out duties. Actual job duties may vary by Department.Essential Functions-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.-Greet and assist patients.-Answer telephones and assist callers with routine inquiries.-File materials in patient folders, and print appointment schedules.-Process patient billing forms and scan documents to patient medical record/LMR.-Call for patient medical records and laboratory test results.-Open and distribute mail or faxes.-Type forms, records, schedules, memos, etc., as directed.-May be required to accept co-payments.-Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.-May monitor patients in waiting room and responds to any needs for information.-Assists in patient flow processes.QualificationsEducationHigh School Diploma or Equivalent requiredTrade/Technical/Vocational Diploma Related Field of Study preferredCan this role accept experience in lieu of a degree? NoExperienceAdministrative Assistant or Secretarial Experience 2-3 years requiredAdditional Job Details (if applicable)Remote TypeOnsiteWork Location1285 Beacon StreetScheduled Weekly Hours25Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $25.28/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:0400 Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.