Clinic/Practice Assistant, Primary Care

Mass General Brigham; Danvers (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant to support our Danvers-based practice onsite, Monday through Friday, 8:30/9:00 a.m. start, 40 hours per week.

The role requires patient-facing administrative and light clinical duties, including scheduling, check-in/check-out, and basic documentation. High school diploma and 2–3 years of office experience are required; CMAA is preferred, with Epic experience valued.

Qualifications

• High School Diploma or Equivalent required; CMAA preferred.
• 2-3 years of office experience required.
• Customer service and multitasking skills essential.
• Experience with Epic is preferred for scheduling and billing tasks.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients; answer telephones and schedule appointments.
• File materials in patient folders and print schedules; process billing forms.
• Coordinate with departments for patient records and test results.
• May train others on scheduling, registration, and billing systems.

Skills

Customer service

Multitasking

Prioritization

Communication

Education

High School Diploma or Equivalent

CMAA preferred

Tools

Epic

Scheduling system

Billing system

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryWe are located at 104 Endicott St in Danvers, MA. We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! We pride ourselves on our compassionate, family-focused approach. We really get to know our patients to ensure that they are receiving exceptional, personalized care in a comfortable, friendly atmosphere.We are seeking a full-time, 40-hour Clinic/Practice Assistant to support our practice onsite Monday through Friday from 8:30 a.m. to 5:00 p.m or 9:00 a.m. to 5:30 p.m. This role will primarily support our primary care team, with occasional collaboration and cross-coverage for specialty practices within the building as needed.Dedicated to administrative support, our clinic/practice assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in an outpatient setting!Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.Perform routine administrative and clerical duties relating to a clinical service or physician practice office.Does this position require Patient Care? NoEssential Functions:-Make patient appointments and maintain appointment records.-Greet and assist patients.-Answer telephones, assist callers with routine inquiries, and schedule appointments.-File materials in patient folders and print appointment schedules.-Process patient billing forms and scan documents to patient medical records/LMR.-Call for patient medical records and laboratory test results.-Open and distribute unit mail or faxes.-Type forms, records, schedules, memos, etc., as directed.-May be required to accept co-payments.-Handles, screens, and/or takes messages related to prior authorizations,provider questions, prescription refills, and test results.-Acts as "Super User" for scheduling, registration, and billing systems.-Provides assistance and training to others in these areas.-May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.QualificationsEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsCertified Medical Administrative Assistant [CMAA] preferredExperienceoffice experience 2-3 years requiredAdditional Job Details (if applicable)Preferred:Customer service experienceExperience working in a community-based medical practiceEpic experience preferredRemote TypeOnsiteWork Location104 Endicott StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $24.94/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.