Front Desk - Customer Service Representative

Gravity Gymnastics; Florida; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

PTO

Health Insurance

IRA Match

On-the-job Training

Family environment

Job summary

Gravity Gymnastics in Florida is seeking a friendly, bilingual Customer Service Representative for a full-time position. You will answer calls, greet visitors, assist clients, and help with sales while maintaining a positive, family-friendly atmosphere.

Role includes data entry, report preparation, and daily administrative support. Requires excellent communication, empathy, basic math, and familiarity with Word/Excel. Full-time, scheduling details provided upon hire.

Qualifications

• Excellent communication and interpersonal skills.
• Bilingual ability (Spanish a major plus).
• Comfortable in a fast-paced environment and able to multitask.

Responsibilities

• Handle customer inquiries via phone and in person.
• Assist with sales and cross-sell services to clients.
• Input data, generate reports, and support daily team tasks.

Skills

Amazing communication skills

Calm, clear, diplomatic

Empathy and active listening

Detail-oriented and organized

Numbers and basic math

Word and Excel proficiency

Tools

Word

Excel

Job description

Join the Gravity Gymnastics Family!

We're looking for AWESOME Customer Service Representatives (Full-Time)!

THE COMPANY

Gravity Gymnastics is a vibrant and energetic gymnastics school for kids aged 6 months to 14 years old. We're all about fun, positive energy, and creating lasting memories! We pride ourselves on a fast-paced, family-friendly work environment where we value teamwork and meaningful interactions with our amazing clients. If you love working with children, have a passion for helping others, and want to be part of something special - Gravity Gymnastics is the place for YOU!

WHAT WE'RE LOOKING FOR

A friendly, responsible, and enthusiastic Customer Service Representative who loves making connections and providing top-notch service to our clients.

You'll need to be someone who's organized, compassionate, and thrives in a fast-paced environment. If you have a positive attitude and are excited to learn - we want to hear from you!

Must be bilingual - Spanish is a major plus!

KEY SKILLS YOU'LL NEED

• Amazing communication skills
• A calm, clear, and diplomatic approach to resolving customer issues
• Empathy and a good ear for understanding others
• Detail-oriented with strong organizational skills
• Comfortable working with numbers and basic math
• Basic computer skills (Word, Excel) and familiarity with office equipment

YOUR DAY-TO-DAY

• Customer Service: Answer calls, greet visitors, and help customers with their questions and needs
• Sales: Help bring in new customers and cross-sell services to existing clients
• Administration: Input data, prepare reports, and assist the team with daily tasks

WHAT WE OFFER

• Paid Time Off (PTO) (Full-Time only)
• Health, Dental, and Vision Insurance (85% paid by us for employee-only coverage!) (Full-Time only)
• Simple IRA with a 3% company match
• On-the-job training to help you succeed
• A fun, family-oriented environment

YOUR SCHEDULE

This is a full-time position with a schedule of 34+ hours per week. Our business hours are: Monday - Friday: 8:45 AM to 8:45 PM (all afternoons - one morning per weekday) Saturday: 8:30 AM to 1:45 PM (We occasionally host events in the afternoon, and your availability may be required on those occasions.) Sunday: Closed (However, we do host special events on select Sundays, and your availability may be required on those occasions.)

COMPENSATION

• Starting at $15.00 - $18.00 per hour, based on experience and education
• Benefits kick in after 90 days for full-time employees!

WHERE WE'RE LOCATED

We're just a 2-minute drive from the Florida Turnpike and Red Rd., or 5 minutes from I-75 and Miramar Parkway - super convenient! 11940 Miramar Parkway, Miramar FL 33025