Front Desk Sales & Service Administrator

HireBus Inc.; Pearland (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

HireBus Inc. is seeking a Front Desk Sales & Service Administrator to lead check-ins, enrollments, and event coordination in Pearland, TX.

This high-energy role blends hospitality with sales, serving as the heartbeat of our gym community and turning tours into memberships. You will greet families by name, manage memberships in our software, handle billing questions, and support after-school programs and pro shop sales.

Qualifications

• Tech-savvy with Google Suite and gym management software.
• Clearance: ability to pass a standard background check.
• Availability during peak after-school hours and Saturday mornings.
• Strong communication with parents and staff.

Responsibilities

• Lead conversion: follow up with families after trial classes to secure enrollments.
• Pro shop management: drive retail sales of apparel and gear.
• Greet families by name and answer questions about levels, schedules and progress.
• Maintain 100%-accurate member data in the management software.
• Ensure waivers are signed and updated before athletes participate.

Skills

Multitasking

Sales mindset

Communication

Youth sports familiarity

Tools

Google Suite

Gym management software

Job description

Front Desk Sales & Service Administrator

Position Type: Full-Time / Part-Time Options
Compensation: $12–$20/hour + performance bonuses for every member who registers onsite for a membership after their tour

The Role

As the first face our athletes and parents see, you are the Director of First Impressions.

This is a high-energy, sales-focused administrative role. You aren’t just checking people in — you are the heartbeat of the gym, managing enrollments, converting trial classes into long-term members, and ensuring every family feels like part of our community.

Key Performance Expectations

1. Sales & Growth (Revenue Ownership)

• Lead Conversion: Proactively follow up with families after trial classes to secure permanent enrollments

• Proactive Outreach: Re-engage dropped or inactive students through seasonal outreach campaigns

• Pro Shop Management: Drive retail sales by assisting families with apparel, grips, and gear

2. Member Experience & Hospitality

• The “Gold Medal” Welcome: Greet every athlete by name and assist parents with questions regarding levels, schedules, and progress

• Conflict Resolution: Handle billing inquiries or scheduling overlaps with a calm, solution-oriented, can-do attitude

• Community Engagement: Assist in organizing gym events, birthday parties, and seasonal showcases

3. Operational Excellence

• Enrollment Management: Maintain 100% accuracy in our member management software

• Safety & Compliance: Ensure all waivers are signed and updated before any athlete hits the floor

The Ideal Candidate

• The Multitasker: You can answer a phone call, process a payment, and smile at a toddler simultaneously without breaking a sweat

• Sales DNA: You enjoy the win of closing a sale and understand that growing the gym helps provide better equipment for the kids

• Communication: Exceptional verbal and written skills (you’ll be sending a lot of messages to busy parents)

• Gymnastics / Sports Familiarity: You understand the culture of youth sports and the commitment levels required for competitive programs

Requirements

• Tech-savvy: Proficient in Google Suite and quick to learn specialized gym management software

• Clearance: Ability to pass a standard background check

• Availability: Must be available during peak after-school hours and Saturday mornings

Why Join Our Team?

• High-energy environment: No boring cubicles — you’re surrounded by movement, music, and growth

• Professional impact: You play a direct role in a child’s athletic journey by getting them into the right programs

• Performance bonuses: Earn extra for hitting enrollment targets and pro shop sales goals