Front Desk / Customer Service Agent

Hyatt Hotels Corporation; Round Rock (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Flexible schedule

Tip potential

Health insurance

Job summary

Hyatt Place Madison/Downtown in Madison, WI is seeking a Front Desk Agent to deliver exceptional guest service, check guests in and out, and manage cash with hotel procedures. The role requires flexibility to meet business needs and weekend/holiday availability.

Prior hospitality experience is helpful but not required. Starting compensation is $16.00 per hour plus tips, with a commitment to flexible scheduling and strong customer focus.

Qualifications

• Ability to be flexible and adapt to guest needs.
• Desire to work as part of the front desk team.
• Outgoing, positive attitude for guest interactions.

Responsibilities

• Provide highest quality service to guests at the front desk.
• Check guests in and out efficiently and warmly.
• Handle cash and follow hotel accounting procedures.

Skills

Flexible

Team player

Outgoing personality

Hospitality experience helpful

Job description

Close Inclusive Collection Job Postings Notification

This is a fun and service forward company with ample career opportunities. We have it all - culture, environment and growth! Flexible schedule options, good tip potential and 100% company covered insurance for FT associates.

Compensation: Starting at $16.00 per hour plus tips

What You'll Do

• A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
• Check the guest in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience always helps, but not required
• The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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