Front Desk & Customer Experience Specialist

Feeser's Food Distributors; Lawnton (PA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Family-owned company

Collaborative team

Meaningful impact on customers

Community roots

Job summary

Feeser's, Inc. in Harrisburg, PA is seeking a professional Front Desk Representative to be the first point of contact for visitors and customers.

The ideal candidate is customer-focused, organized, and able to manage multiple tasks in a fast-paced environment, supporting administrative duties across departments and processing transactions. The role offers opportunities to contribute to a welcoming experience, handle CRM data, and assist with clerical tasks while representing our family-owned

Qualifications

• High school diploma or GED required.
• Associate degree or coursework from an accredited two-year college preferred.
• Proficiency with Microsoft 365 applications, including Outlook, Word, and Excel.
• Minimum of one year of customer service experience preferred.
• Previous receptionist, administrative support, or front desk experience preferred.
• Foodservice industry experience is a plus.

Responsibilities

• Maintain a clean, organized, professional reception area.
• Greet and welcome visitors, customers, vendors, and guests.
• Provide excellent customer service while exercising sound judgement and professionalism.
• Answer, screen, and direct incoming phone calls.
• Take and distribute messages accurately and efficiently.
• Receive, sort, and distribute incoming mail, packages, and correspondence.
• Coordinate outgoing shipments and deliveries.
• Respond to administrative inquiries and direct requests to the appropriate department.
• Assist with general administrative and clerical tasks, including filing, recordkeeping, and petty cash management.
• Process customer pickup orders.
• Collect and process cash, check, and credit card payments.
• Print invoices and maintain accurate transaction records.
• Perform data entry and maintain accurate records.
• Utilize CRM software to manage customer information and interactions.
• Communicate customer concerns and operational issues to the appropriate internal teams.
• Support additional projects and responsibilities as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Relationship building

Attention to detail

Organizational skills

Multitasking

Critical thinking

Confidentiality

Adaptability

Cash handling

Punctuality

Education

High school diploma or GED

Two-year college coursework preferred

Tools

Outlook

Word

Excel

Job description

Feeser's, Inc. in Harrisburg, PA is seeking a professional Front Desk Representative to be the first point of contact for visitors and customers.

The ideal candidate is customer-focused, organized, and able to manage multiple tasks in a fast-paced environment, supporting administrative duties across departments and processing transactions. The role offers opportunities to contribute to a welcoming experience, handle CRM data, and assist with clerical tasks while representing our family-owned