Front Desk & Customer Experience Specialist

Feeser's Food Distributors; Harrisburg (Dauphin County); On-site; USD 32,000 - 46,000; Full time

Job summary

Feeser's, Inc. in Harrisburg, PA is seeking a professional Front Desk Representative to greet visitors, handle inquiries, and support multiple administrative tasks across departments in a fast-paced environment.

The ideal candidate is friendly, detail-oriented, and proficient with Microsoft 365. Responsibilities include answering phones, directing calls, processing transactions, and assisting with customer and vendor communications to ensure a welcoming, efficient experience.

Qualifications

• Minimum high school diploma or GED; associate degree preferred.
• Strong written and verbal communication is essential.
• Proficiency with Microsoft 365 applications is required.
• Customer service and front desk experience preferred.
• Foodservice industry experience is a plus.

Responsibilities

• Greet and assist visitors, vendors and customers in a professional manner.
• Answer, screen, and direct incoming calls and messages.
• Process customer transactions and maintain accurate records.
• Coordinate mail, packages, and deliveries and assist with clerical tasks.
• Support other departments with administrative duties as needed.
• Maintain tidy reception area and uphold confidentiality.

Skills

Customer service mindset

Excellent communication

Interpersonal skills

Attention to detail

Time management

Multitasking

Professional demeanor

Confidentiality

Education

High school diploma or GED

Associate degree or coursework (2-year college)

Tools

Microsoft 365 (Outlook, Word, Excel)

Job description

Feeser's, Inc. in Harrisburg, PA is seeking a professional Front Desk Representative to greet visitors, handle inquiries, and support multiple administrative tasks across departments in a fast-paced environment.

The ideal candidate is friendly, detail-oriented, and proficient with Microsoft 365. Responsibilities include answering phones, directing calls, processing transactions, and assisting with customer and vendor communications to ensure a welcoming, efficient experience.